Medical Assistant - Opioid Treatment Program

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Medical Assistant – Opioid Treatment Program (OTP)
Location: On site -

Muskegon Recovery Center
1611 Oak Ave
Muskegon, MI 49442
Schedule: Monday–Friday, 5:30 AM–1:30 PM; one Saturday per month, 6:00 AM–12:00 PM

This Medical Assistant will support our Opioid Treatment Program (OTP) at the Muskegon Recovery Center. OTP is a voluntary, medically monitored program serving individuals with opioid dependence. The program combines medication-assisted treatment (including methadone and suboxone) with coordinated physical, mental health, and psychosocial services to help patients stabilize, reduce cravings and withdrawal symptoms, and work toward long-term recovery.

Role Overview

The Medical Assistant will work as part of a four-person MA team and will rotate responsibilities to ensure efficient clinic operations and patient flow. Key responsibilities include:

• Rooming patients and obtaining vital signs

• Overseeing and coordinating observed urinalysis collections

• Performing phlebotomy (blood draws)

• Conducting EKGs

• Supporting providers in delivering integrated medical and behavioral health services

Program Focus

The OTP emphasizes:

• Reducing and managing withdrawal symptoms

• Supporting recovery and reducing barriers to care

• Addressing co-occurring physical and mental health conditions

• Promoting lifestyle stabilization and harm reduction

This role is ideal for a Medical Assistant who is comfortable in a fast-paced, early-morning clinical setting and is confident in both technical skills (phlebotomy and EKGs) and compassionate patient care within a substance use treatment environment.

Overview of Position:

Under the direction of the RN Supervisor or Site Manager, the Medical Assistant supports the patient by actively participating in the interdisciplinary care team and assists providers in the delivery of primary care services.

Must adhere to the organizational Policies, Procedures, Code of Ethics, and all licensing and accreditation standards of the position. Must represent the organization’s Mission in all actions and communications.
 

Essential Duties and Responsibilities:

• Complete chart preparation for each patient, including review of population health management system (e.g., Care Sentry), updating incomplete orders and referrals, and gathering other information as required (such as hospital records). Record information in the EHR.
• Manage clinic flow by greeting patients, determining needs, and directing patients to the examining room.
• Follow rooming procedures, including inquiring about recent ER/hospital visits, taking vital signs, completing screening tests, and health maintenance orders as identified in the chart preparation. Record in the EHR.
• May perform medication reviews, including removing short-term medications (e.g., antibiotics) from the medication module.
• Prepare for and assist providers with examinations and procedures, completing necessary cleanup afterward.
• Implement provider orders, including blood draws, ECGs, labs, dressings, treatments, refills, and routine testing procedures. Document results in the EHR as appropriate.
• Prepare specimens for transportation, complete necessary forms, and arrange for transportation.
• File patient information and assist with medical records responsibilities.
• May administer high-risk medications/injections following established program/site guidelines.
• Manage all aspects of the vaccine program, including storage and handling, inventory management, ordering, and reporting.
• Appropriately manage telephone inquiries and conduct patient callbacks as assigned (excluding patient triage).
• Assist nurses and providers with incoming patient healthcare information.
• May be responsible for approving timecards in the time and attendance system as directed by the supervisor.
• Adhere to universal precautions and Cherry Health policies.
• Understand and adhere to Cherry Health’s compliance standards as outlined in Cherry Health’s Corporate Compliance Policy, Code of Conduct, and Conflict of Interest Policy.
• Stay informed about all pertinent federal, state, and Cherry Health regulations, laws, and policies, and adapt to any changes or modifications.
• May precept medical assistant apprentices, externs, or new employees as needed.
• Represent Cherry Health at community events, job/recruitment fairs, and