Senior Analyst, Compliance Monitoring

About the team

The Zillow Group Compliance team designs, builds, and operates operational compliance programs that ensure adherence to state, federal, and local regulations, as well as internal policies. We partner closely with teams across Zillow Group, including highly regulated business lines such as Zillow Home Loans, Zillow Group Marketplace, real estate brokerage, title & escrow operations, and insurance services.
The Compliance Monitoring function is a critical second-line program responsible for identifying, measuring, and reporting compliance risk through structured monitoring, data analysis, and governance. As the program evolves, the team is increasingly leveraging AI-enabled monitoring models combined with human-in-the-loop review to scale coverage, improve precision, and enhance risk detection.

About the role

We are seeking a Senior Analyst, Compliance Monitoring to support the build and scaling of a modern compliance monitoring program that integrates AI-driven analysis with human review. This role is both strategic and hands-on: you will design monitoring approaches, manage large data flows generated by AI models, and maintain the technical platforms that support execution and reporting. This role focuses on operationalizing and governing technical monitoring outputs, rather than developing or engineering AI models or core systems.

You will be responsible for ensuring that technical monitoring outputs are accurate, explainable, and aligned to regulatory and compliance frameworks, and that results can be clearly communicated to stakeholders ranging from operational teams to senior leadership.

Key Responsibilities

Compliance Monitoring Program Execution

• Execute and enhance compliance monitoring activities within established frameworks.

• Review calls, documents, digital interactions, and other communications for adherence to regulatory and internal compliance requirements.
  Validate the quality and consistency of monitoring outcomes, including reviews performed by other team members or generated by AI models.

• Translate legal and regulatory requirements into measurable monitoring criteria and test logic.

AI-Enabled Monitoring & HITL Oversight

• Support and operate compliance monitoring workflows that leverage AI models with human-in-the-loop validation.

• Analyze and interpret AI outputs to assess monitoring effectiveness.

• Design, test, and maintain prompt logic and review criteria used in AI-enabled compliance monitoring workflows, ensuring outputs are explainable, consistent, and aligned with regulatory and compliance requirements.

• Identify gaps or trends in AI-generated data and recommend adjustments to monitoring logic or review processes.

• Evaluate and support alignment of AI-supported monitoring with existing compliance risk assessments and governance standards.

​Data, Platforms, and Technical Enablement

• Configure, maintain, and enhance technical platforms used to execute compliance monitoring, including Databricks, Airtable, Excel, and related tooling.

• Manage large, complex datasets flowing from AI systems and operational platforms.

• Develop scalable data structures, workflows, and reporting mechanisms to support ongoing monitoring and issue tracking.

• Ensure data integrity, traceability, and auditability of monitoring results.

Reporting & Stakeholder Communication

• Produce clear, accurate, and audience-appropriate reporting for compliance leadership, business partners, and senior stakeholders.

• Synthesize quantitative monitoring results with qualitative compliance analysis.

• Support governance, issue escalation, and remediation tracking through structured reporting.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $76,200.00 - $121,800.00 annually. This base pay range is specific to these locations and may not be applicable to othe