Sr Partner Solution Architect

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

ServiceNow is changing the way people work with enterprise-grade solutions that automate activities, tasks and processes across the systems that make up day-to-day work life, in turn helping the enterprise operate faster and be more scalable than ever before. 

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

Our market leading application platform as a service (aPaaS) is used by thousands of large companies and governmental organizations worldwide to deliver Software as a Service (SaaS) experiences and is trusted to keep customer information safe and compliant.

ServiceNow is seeking a Partner Solution Architect that will drive solution innovation with partners by leading story boarding exercises to define solutions, applying design thinking, providing technical hands-on expertise on the NOW platform to partners.  The partner solution architect is responsible to define and drive the solution strategy by engaging with the product teams at ServiceNow and our partner ecosystem. The architect should be able to communicate the power, flexibility, and ease-of-use of the ServiceNow PaaS to partners to drive solution outcomes that drive value for customers and for the partnership. This is a hands-on technical innovator who can go wide and deep on technical enablement and solution positioning for partner growth.

What you get to do in this role:

As a vital member of our team, you will have the opportunity to take on the following responsibilities:

• Lead and develop use case storyboards in collaboration with our partners, defining joint solutions and outcomes that drive innovation and progress.
• Foster cutting-edge co-innovation initiatives by working closely with ServiceNow's product teams and technology partners. Leverage your extensive knowledge of the technology industry and trends, combined with a deep understanding of ServiceNow Products, to facilitate groundbreaking advancements.
• Advocate for ServiceNow technology, showcasing its capabilities and value to our partner ecosystem, customers, and sales teams.
• Serve as a proficient technical liaison between ServiceNow and our technology partner community, fostering effective communication and collaboration.
• Collaborate with strategic technology partners to create a more substantial impact within the ServiceNow ecosystem.
• Work alongside Business Unit product (PM/ENG) teams to create and maintain comprehensive content defining integration use cases, supporting partners in building seamless integrations.
• Assist key partners in developing their integration use cases and review their integration designs to ensure high-quality solutions.
• Manage design partnership activities with technology partners, particularly focusing on integrations that complement major features in BU products/modules.
• Stay informed about competitive and complementary aspects of ServiceNow's technology partners' products, effectively navigating partnerships with competitive firms.