Operations Quality Analyst Associate/Quality Analyst | Hybrid

At Allianz Life, we are guided by our mission – we secure your future – and by our common goal of caring for tomorrow. We care for our employees by promoting an inclusive culture where everyone has the opportunity to grow and be rewarded for their success. We care for our customers by creating new products that help them protect their families and pursue their retirement goals. We care for our community by giving time, resources, and donations. And we care for the future by supporting sustainability, protecting the local environment, and promoting societal equity.

 

What you do:

You will collaborate with business leaders and partners to identify regular transactional reviews and report on business-critical measurements that improve Enterprise Operations quality. Work with quality team to recommend ways to improve quality for Enterprise Operations. You will report into the Senior Operations Manager.

 

•             Participate in partnering with assigned business area(s) to define important process ownership, and align quality metrics with our goals, processes and risks to improve value of information reported.

•             Help develop clear performance measurements that are aligned with the customer. Collect data to report quality metrics by business capability and process. Provide ongoing support, communication and training to vendor partners.

•             Be an interface between assigned business area(s) and defined customer(s) to identify gaps in the processes that affect quality, while providing recommendations for improvement.

•             Perform/Contribute to regular transactional reviews and provide ongoing analysis of measurements for quality. Participate in discussions with leadership regarding findings, trends, and areas for improvement.

•             Maintain a solid Controls framework through oversight, monitoring, assessing risks, and validating results.

•             Participate in special projects as assigned. Provide subject matter and technical expertise to the support process owners.

 

What you bring:

•             1+ years’ experience required: Strong analytical skills; experience in process documentation and measurement; MS Excel and PowerPoint skills; knowledge of basic project management practices

•             Continuous learning mindset with the capability to manage and discuss workload priorities

•             Two-year degree or equivalent work experience

•             Annuity New Business or Life New Business background or Operations processing background

 

What we offer:

At Allianz Life, we’re proud to provide a benefits package that supports the True Balance of our employees and their families. We offer: a choice of comprehensive medical, dental and vision plan options, flexible spending and health savings accounts, tuition reimbursement, student loan retirement program, generous annual paid leave, an outstanding 401(k) company match, and life insurance. Plus, our employees enjoy an award-winning campus with an array of discounted amenities, including an onsite health center, child development center, fitness facility, convenience store and two cafeterias. Our employees and leaders take an active role in shaping our culture through our Employee Resource Groups, whose activities and advocacy contribute to an environment that welcomes, includes and celebrates diversity. Our generous benefits, campus amenities and inclusive, engaged culture are among the many reasons we’re routinely recognized as a top workplace employer.

49182 | Underwriting | Professional | Allianz US Life | Full-Time | Permanent

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Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

 

Join us.  Let’s care for tomorrow.   #LI-TD1