Senior Analyst, Operational Excellence (Industrial Engineering & Labor Management Systems)

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The Senior Analyst, Operational Excellence (Industrial Engineering & Labor Management Systems) is responsible for driving operational performance through the application of industrial engineering principles, labor management system expertise, workforce analytics, and continuous improvement methodologies. This role serves as a key partner to Distribution Center and Network Leadership in optimizing labor productivity, performance management, staffing strategies, and operational execution.

The Senior Analyst leverages Labor Management Systems (LMS), Warehouse Management Systems (WMS), engineered labor standards, work measurement methodologies, and advanced analytics to identify opportunities, improve operational efficiency, and support data-driven decision-making. This position combines hands-on operational knowledge with analytical expertise to improve workforce effectiveness and deliver sustainable business results.

The role requires strong influence, communication, and problem-solving capabilities, with responsibility for leading labor-focused initiatives across multiple operational functions and facilities. Ability and willingness to travel up to 33% to CVS distribution center sites.

Primary Responsibilities

Labor Management Systems (LMS) (40%)

• Serve as an additional subject matter expert for Labor Management Systems and labor performance reporting.

• Monitor and analyze labor productivity, utilization, earned hours, indirect labor, and performance trends.

• Maintain and validate labor standards, allowances, and performance metrics.

• Conduct LMS health assessments and support system optimization initiatives.

• Partner with Operations leaders to improve labor performance management and accountability processes.

• Identify variances between expected and actual labor performance and provide corrective action recommendations

Industrial Engineering & Labor Optimization (30%)

• Apply industrial engineering methodologies to improve labor productivity, workforce utilization, and operational efficiency.

• Analyze operational workflows and workforce performance to identify productivity improvement opportunities.

• Conduct labor studies, process observations, and workflow evaluations to improve operational performance.

• Support the development, validation, and maintenance of dynamic engineered labor standards.

• Evaluate operational methods and identify opportunities to eliminate waste and improve labor effectiveness.

• Analyze throughput, staffing, and productivity relationships to improve resource planning and operational performance.

Workforce Analytics & Performance Insights (20%)

• Analyze labor, operational, and financial performance data to identify trends and business opportunities.

• Provide actionable insights related to productivity, staffing efficiency, workforce utilization, and operational performance.

• Translate complex operational data into meaningful recommendations for business leaders.

• Identify emerging performance risks and opportunities through proactive trend analysis.

Continuous Improvement & Operational Excellence (10%)

• Lead and support continuous improvement initiatives focused on labor productivity and operational efficiency.

• Facilitate root cause analysis and structured problem-solving activities.

• Support Lean, Kaizen, and Operational Excellence initiatives utilizing data-driven decision-making.

• Support implementation of operational best practices, standard work, and performance management processes.

Project Leadership

• Lead medium-sized projects and support larger enterprise initiatives focused on workforce performance and operational excellence.

• Develop project plans, timelines, milestones, and stakeholder communication strategies.

• Present recommendations, findings, and business cases to site and network leadership.

• Collaborate with Operations, Supply Chain, Finance, Workforce Planning, HR, and Technology teams.

• Influence outcomes and drive adoption of operational improveme