COMPUTER SUPPORT TECHNICIAN III - 55005661 1

Requisition No: 864862 

Agency: Department of Transportation

Working Title: COMPUTER SUPPORT TECHNICIAN III - 55005661 1

 Pay Plan: Career Service

Position Number: 55005661 

Salary:  $55846.18 

Posting Closing Date: 11/14/2025 

Total Compensation Estimator Tool

STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION

Computer Support Technician III

302 / Office of Information Technology

OPEN COMPETITIVE

CAREER SERVICE

FULL-TIME

 

CONTACT PERSON: Leah McAllister

CONTACT PHONE NUMBER: 850-330-1345

 

Join FDOT and be part of the team that works as one to improve safety, enhance mobility and inspire innovation in the Florida transportation system.

Our Mission

The mission of the Florida Department of Transportation is to provide a safe statewide transportation system that promotes the efficient movement of people and goods, supports the state’s economic competitiveness, prioritizes Florida’s environment and natural resources, and preserves the quality of life and connectedness of the state’s communities.

 

Our Vision

As a OneFDOT team, we serve the people of Florida by providing a transportation network that is well planned, supports economic growth, and has the goal of being congestion and fatality free.

 

The Work You Will Do:

Computer Support Technician III / District Three / Transportation Support / Network Support

  

 

The Difference You Will Make:

Through cooperation, coordination and collaboration among the OneFDOT team, you will be contributing to a strong and empowering culture of TRREC: Trust, Relationships, Respect, Empowerment, and Communication. 

 

How You Will Grow:

FDOT encourages our team members to grow through engagement, empowerment, training, and professional development.  Through our agency’s learning management system, you have access to hundreds of computer-based training and instructor-led courses. 

 

Where You Will Work:

Office of Information Technology

1074 Highway 90

Chipley, FL 32428

 

Your Specific Responsibilities:

Install, configure, and provide advanced root cause analysis of technical issues involving department computer systems and their peripheral equipment, including the installation of software, upgrades, and patches within specified time frames. Research and implement solutions as appropriate.

Provide Tier III end-user support for Microsoft Windows OS, Microsoft Office and other various off-the-shelf and department developed applications as needed or assigned. 

Monitor Service Desk queue and resolve support tickets as assigned.  Document work performed and resolution(s). Identify, analyze, and resolve problems and issues using troubleshooting tools and techniques, teamwork and other innovative solutions. Provide high level of customer service by providing status and information to the customer. Assign service desk tickets to the appropriate technician or group for proper resolution and ensure all Service Level Agreements are met in a timely manner.

Provide advanced support of department owned Mobile Devices (iPhones, iPads, Android Phones etc.) including the configuration, deployment, end-user support, updates, maintenance, and sanitization of such devices.  

Oversee, coordinate, and/or participate in projects like the Personal Computer Replacement Project, Memory Upgrade Project, Operating System Upgrade Project, etc.

Provide hardware and software technical training and professional development for other Technicians as needed or assigned.  Provide technical leadership and mentoring for other Technicians.  Provide Tier III advanced support for other Technicians as needed or assigned.  

Participate on statewide teams, both internal and external to the Office of Information Technology.  Provide facts to facilitate the team's decision maki