Associate Director, IT End User Services and Infrastructure

At Editas Medicine, we are pioneering the possible. Our mission and commitment are to translate the power and potential of the CRISPR/Cas12a and CRISPR/Cas9 genome editing systems into a robust pipeline of medicines for people living with serious diseases around the world.  Our goal is to discover, develop, manufacture, and commercialize transformative, durable, precision genomic medicines for a broad class of diseases.  

Why Choose Editas?

At Editas Medicine, we’re a team of passionate problem solvers, harnessing the power and potential of CRISPR gene editing to transform the future of medicine. Driven by a shared purpose to serve people living with serious diseases, we succeed together through collaboration, mutual respect, and innovation. If you want to be part of a team where your voice is heard and respected, where you can operate at the forefront of gene editing, and push the boundaries of what’s possible in medicine, come join us and become an Editor!

Decoding The Role:

The Associate Director of End User Services & Infrastructure plays a pivotal leadership role in shaping the digital workplace experience and ensuring the reliability, scalability, and security of enterprise IT operations for Editas Medicine. This leader works closely with the Head of IT and cross‑functional stakeholders to advance key technology initiatives, enhance end‑user productivity, and deliver a modern, efficient, and resilient IT environment. This dynamic leader will manage outsourced IT services via Managed Service Providers (MSPs), optimize end-user services, enhance internal systems support, and oversee Editas’ network and infrastructure. This position drives and delivers on the Head of IT’s strategy and vision with hands‑on operational oversight, guiding both internal teams and managed service providers to deliver exceptional service across a global organization in a fast-moving, high-growth biotechnology environment. If you’re pursuing a multifaceted position that combines high‑level influence with hands-on execution, this role provides an outstanding path for growth and success.

Requirements

Characterizing Your Impact:

As the Associate Director, End User Services and Infrastructure, you will oversee:

IT Service Delivery & Leadership

• Support the Head of IT in driving the IT vision, strategy, and multi-year roadmap by ensuring alignment with business priorities and organizational growth, managing end-user services, supporting internal systems, and providing network and infrastructure oversight while driving operational efficiency and innovation.
• Provide IT direction for digital workplace services, end user support, and core infrastructure functions.
• Contribute to IT budget planning and management, ensuring financial stewardship, cost optimization, and alignment with long term organizational goals.
• Build strong partnerships with business leaders to ensure IT services and solutions meet evolving organizational needs.

Digital Workplace & Business Solutions

• Lead and direct Managed Service Provider (MSP) operations, including global end user support, 24x7x365 service desk operations, onsite support, remote services, and service deployment.
• Mentor and guide IT personnel, fostering a culture of innovation, accountability, and high performance while ensuring MSPs deliver exceptional service and quality to end users.
• Manage IT infrastructure planning and execution, including support models, conference room technology, and hardware/software procurement.
• Define and implement hardware standards for laptops, lab desktops (R&D and GxP), mobile devices, and conference room systems to ensure a consistent, high quality end-user experience.
• Drive enterprise application deliverables, partnering with business stakeholders to identify needs and implement solutions that enhance productivity and operational efficiency.
• Ensure seamless integration and interoperability across business systems.
• Manage corporate collaboration platforms, business intelligence tools, and reporting systems.

IT Infrastructure & Operations

• Support the Head of IT in driving the enterprise-wide infrastructure roadmap, including global network operations, cloud services, security, and data architecture, ensuring scalability, resilience, and optimal performance.
• Assist with cloud infrastructure (AWS and Azure), network operations, and account/security administration.
• Provide field support for remote users, ensuring secure and reliable access to company systems.
• Lead employee onboarding and offboarding processes, ensuring compliance with security and access policies.
• Assist in the development and maintenance