Lead Estate Host - La Crema

La Crema is a multigenerational, family-owned estate that produces wines with authenticity and exceptional pedigree.  We are searching for a dynamic wine sales professional possessing the ability to work in a fast-paced environment focusing on curating exceptional experiences and providing best-in-class customer service.  Applicants must be effective self-starters, confident in their ability to sell premium wine, and work in a team-oriented environment.  This position is responsible for training the Estate Hosts, providing memorable experiences for our guests, developing new relationships with clients in-person, via phone and through email outreach.  Our team respects, celebrates, and takes pride in each other’s differences, we nurture a culture that embraces fairness, acceptance and belonging.  Come join our preeminent group of passionate, trusted, and respected wine industry professionals! 

ESSENTIAL RESPONSIBILITIES:  

• Curates and maximizes in-person experiences and outbound sales campaigns to meet or exceed monthly/annual sales targets.   Strengthens preexisting member and collector relationships, while establishing new relationships via phone and email.   
• Assists in phone and email outreach during Club shipments and new wine releases.   
• Develops referral partners through business development activities to drive sales and awareness for the property.   
• Assists in hospitality events, calls, and digital communications in a manner that is well organized and consistent with winery expectations.   
• Supports other team members with training on wines and process to ensure efficient and cohesive customer service.   
• Effectively resolves customer conflict directly, or by knowing how and when to refer customers to the Estate Manager tasting room management. 
• Accurately handles routine purchasing transactions, which include operating cash register and accounting of daily sales.
• Opens and closes business day, acting as a Tasting Room Supervisor when needed. 
• Supports trade hospitality events as needed, and other duties as assigned. 

REQUIREMENTS:   

• 2+ years related experience preferred in sales, customer service or hospitality.  
• Knowledge of wines and ability to tell the story that promotes loyalty and sales.  
• Able to work a flexible schedule including weekends.    
• Competency in Microsoft Office, including Excel, Word, and Outlook. 
• Outstanding ability in customer service and working with the public.  
• Commitment to excellence, high standards and working effectively with a team.    
• Strong organizational, problem-solving, multi-tasking and analytical skills.    
• Flexibility and ability to manage changing priorities with enthusiasm.    
• Must be fluent in English. 
• Able to stand and walk for long periods of time and lift up to 50 pounds repeatedly.   

• Health Benefits – Medical, Dental, Vision, Disability & Life insurance 
• 401k with employer match 
• Generous time off including vacation, holidays, and paid health time 
• Paid volunteer time  
• Learning & Development opportunities 
• Modern Health virtual mental health & coaching visit