Regional Solutions Manager

Working Location: Texas, Dallas; Texas, Fort Worth; Texas, Houston 

Workplace Flexibility: Field

 

For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling. ​​

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Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives.

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Our five Core Values empower us to achieve Our Purpose: 

 

Patient Focus, Integrity, Innovation, Impact and Empathy. 

 

Learn more about Life at Olympus.

 

**Please note: All correspondence will be sent from our Olympus domain (@Olympus.com). If you receive correspondence from an entity other than @Olympus.com, it is likely not legitimate.

 

 

Job Description

This position leads a field team of Endoscopy Support Specialists (ESS), delivering expert repair prevention strategies and cleaning/disinfection/sterilization education to Olympus customers. The role is responsible for ensuring team adherence to established policies and procedures while driving customer satisfaction, reducing contract costs, and closely collaborating with customers and sales team members across Olympus business units. 

 

The Regional Solutions Manager creates, and in conjunction with Sales team members, delivers service business reviews to key accounts. The Regional Solutions Manager promotes a positive working environment that emphasizes quality, patient safety and achieving established business objectives.  The role is a field- based position expected to establish, develop and maintain field contact with key customers, clinicians, and other decision makers at accounts within the territory.   Employees must adhere to all customer vendor credentialing requirements when visiting medical facilities as-well-as be able to travel to accounts as required. 

Job Duties

• Team Leadership & Development: Lead and develop ESS team members to consistently exceed performance objectives through comprehensive training and skill development. Drive continuous improvement through regular performance monitoring, including service case audits, customer feedback, and field assessments. Ensure strict adherence to company policies, ISO 13485 requirements, and FDA QSR standards through systematic review of field service documentation and quality metrics. Proactively manage team performance against contract requirements and implement corrective actions as needed.
• Operations Management: Direct ESS team's daily field operations to ensure efficient scheduling, compliant service delivery, and accurate documentation. Drive contract renewals and customer satisfaction through effective implementation of service campaigns and new product initiatives. Maintain rigorous adherence to Olympus' Quality Management Systems, ensuring all team activities and documentation meet established standards and requirements.
• Business Development & Service Excellence: Partner with sales, service management, and corporate teams to drive business growth and resolve service challenges. Track and analyze ESS team performance metrics, customer usage patterns, and business objectives to optimize service delivery. Champion process improvements and cost-efficiency initiatives that enhance team capabilities and service quality.
• Customer Relations & Value Creation: Lead team in delivering exceptional customer support through targeted education programs and well delivered service business reviews. Collaborate with sales teams to secure and retain service contracts by leveraging performance data and demonstrating clear value propositions. Build and maintain strategic relationships with key stakeholders through professional presentations and consistent engagement that showcases Olympus service excellence. Utilize critical thinking and job knowledge to investigate and resolve customer or sales escalations in a manner that objectively resolves the situation.
• Strategic Planning: Support upline management and corporate partners in establish