Service Delivery Technician

<p><strong>Overview</strong></p> <p>Put your expertise in service delivery operations and superior customer service skills to use at our Redlands headquarters! This is a great opportunity to further develop your knowledge of desktop/service desk support technologies and provide innovative customer-based solutions in a dynamic environment.</p> <p><strong>Responsibilities</strong></p> <ul> <li>Resolve request/issues in person and remotely via phone support, IM, or email</li> <li>Monitor and maintain service queue based on established service level agreements</li> <li>Remain current on technical problems and resolutions within the hardware industry as they relate to our environment</li> <li>Assist with testing and evaluating various software applications in support of future deployments</li> <li>Troubleshoot and repair desktop technologies, printers, and handheld devices</li> <li>Assist with departmental moves, adds, and changes</li> <li>Assist with maintaining up-to-date documentation within service desk knowledge base</li> <li>Coordinate with colleagues the appropriate configuration, set up, and delivery of computer-related equipment and software</li> </ul> <p><strong>Requirements</strong></p> <ul> <li>1+ years of relevant experience</li> <li>Experience with helpdesk and/or end user support</li> <li>Excellent communication and customer service skills</li> <li>Ability to troubleshoot and recommend solutions</li> <li>Ability to work effectively in a fast-paced team environment as well as independently</li> <li>Desktop/Laptop hardware and software support</li> <li>Ability to lift up to 50 pounds</li> <li>Team player</li> <li>Incorporate appropriate security and data privacy safeguards into work activities, communications and deliverables to protect sensitive, confidential and regulated information.</li> <li>High school diploma or equivalent</li> </ul> <p><strong>Recommended Qualifications</strong></p> <ul> <li>Bachelor's degree preferred</li> <li>Experience with Exchange, VPN, Active Directory, and Office Products</li> <li>A+ or similar certification</li> </ul><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><strong>Total Rewards</strong></p> <p><span class="TextRun SCXW138796209 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW138796209 BCX0">Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic