Customer Service Coordinator (Registered Agent) – Hybrid (Nationwide) R0056280

Customer Service Coordinator  (Registered Agent) – Hybrid (Nationwide) R0056280 | FCC | CLC - Registered Agent Solutions Inc.- Wolters Kluwer

Job Description:   As a Customer Service Coordinator  (Registered Agent), you will leverage extensive knowledge and advanced skills in operational processes from within the corporate and registered agent industry to provide strategic support to key customers, team members, and other departments.  You will play a pivotal role in not only solving complex issues but also enhancing and optimizing customer satisfaction and engagement.

You will work directly with team members or other departments to successfully complete all project requests in a timely, accurate and efficient manner.  You will be an information, training, and project management resource for others.  You will have extensive direct client interactions via written and verbal communication methods.  To be successful in this role the Corporate Success Coordinator must have excellent organizational and time-management skills, pay meticulous attention to detail, possess strong small and large project management skills, be adaptable, be able to properly delegate tasks or segments of projects, and uphold professional levels of customer service and communication to both internal and external clients.  This role is perfect for those with a proven track record and tenure within the corporate and registered agent industry.

Hybrid: Eight days a month we come together in the closest office (Nationwide) within 50 miles to experience the value of connecting with colleagues (2 days in office, 3 days remotely). You will report to the Manager, Customer Service. This role is a part of FCC | CLC - Registered Agent Solutions Inc. – Wolters Kluwer. Please view the site office location directory for potential office preferences. | https://bit.ly/Find_A_WK_Office | #LI-Hybrid

Shift Hours:

• 9 am to 6 pm PACIFIC
• 9:30 am to 6:30 pm PACIFIC

Corporate and Registered Agent Industry Experience:

• The preferred candidate will have:
  • 5+ years of exclusive experience from within the corporate and registered agent industry, or similar content knowledge from an in-house legal team, law firm, or CPA firm position.
  • Fluent knowledge of various corporate document retrievals that include plain/certified copies, good standings, certificates of fact, certificates reciting, tax status/good standings
  • Extensive 50 state filing knowledge for incorporations, formations, qualifications/registrations, amendments, annual reports, reinstatements, dissolutions, dba’s, apostilles/legalizations.
  • Experience with complex 50 state filings for mergers, conversions, re-domestications, withdrawals, tax clearances, and address changes.

Educational Experience:

• High school diploma or equivalent required.
• Preferred Education: Bachelor’s degree and/or 5+ years’ experience in corporate services/registered agent industry, or similar content knowledge from an in-house legal team, law firm, or CPA firm position.

Skills:

• Strategic Communication: High-impact verbal and written communication skills.
• Complex Problem-Solving: Ability to address and solve the most intricate problems.
• Strategic Analytical Skills: Advanced skills in analyzing and acting on complex data.
• Comprehensive Technical Proficiency: Thorough knowledge of all product/service facets.
• CRM Mastery: Expert-level CRM system use and management.
• Customer Advocacy Leadership: Leading efforts to represent and advocate for customer needs.
• Interdepartmental Collaboration: Effective collaboration with highest levels of organizational leadership.
• Advanced Training Capabilities: Proficiency in delivering complex training and education session