Administrative Assistant, Artist & Label Services

We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.
 

Famehouse, a division of UMG, is the preeminent leader in merchandise & D2C solutions in music, defining & delivering the industry’s best-in-class service to connect artists with their fans. Established & headquartered in Philly, Famehouse powers merch and D2C for UMG’s labels, artists, and Bravado. Our success & culture is fueled by collaboration—both within FH and with our partners. We are passionate about the impact of D2C & merchandise for artists, providing a full-service solution to grow an artist’s owned business including strategy, creative, merchandising, fulfillment, customer service, technology, and more.

How We LEAD:

The Administrative Assistant, Artist & Label Services is a high-trust, high-impact role responsible for enabling Famehouse’s General Manager and Artist & Label Services executive team to operate at maximum effectiveness. You will manage complex scheduling, coordinate travel and expenses, support client interactions, and provide day-to-day administrative and meeting support across the Artist & Label Services organization. Success in this role requires exceptional organization, proactive problem-solving, strong communication, sound judgment, and the ability to handle sensitive information with discretion.

How You’ll CREATE:

Executive & Administrative Support

• Provide comprehensive administrative support to the General Manager, including calendar management, meeting coordination, travel, expenses, and daily operational needs.
• Serve as a key partner to the GM by anticipating needs, flagging risks, and ensuring time-sensitive matters are addressed promptly.
• Build and maintain a working knowledge of key internal and external stakeholders to help prioritize meetings and communications based on business and relationship needs.

Calendar & Time Management

• Own the GM’s calendar, proactively scheduling internal and external meetings and optimizing the GM’s time against business priorities.
• Resolve scheduling conflicts and double-bookings with diplomacy, speed, and strong judgment, aligning with GM direction and stakeholder expectations.
• Prepare the GM for meetings by confirming attendees, logistics, objectives, and key context; ensure materials are requested, assembled, and distributed in advance.

Client & Partner Support

• Coordinate client meetings (in-office and virtual), ensuring a seamless experience and exceptional hospitality for visitors.
• Support the organization of client communication plans/materials and maintain an organized cadence/calendar of outreach where applicable.
• Assist with presentation preparation: drafting, formatting, assembling decks, and coordinating inputs from cross-functional partners.
• Contribute to internal brainstorms and client-facing preparation as needed.

Team & Cross-Functional Support

• Provide scheduling and administrative support for select members of Famehouse’s Artist & Label Services executive team as needed.
• Coordinate team events and activities for the division (e.g., offsites, celebrations, key internal moments).
• Gather and consolidate team feedback for company and division initiatives; communicate summaries to GM and executive leadership.
• Create meeting agendas, attend meetings to capture notes, and circulate minutes and action items with clear owners and deadlines.

Travel, Expenses, and General Administration

• Coordinate all GM & exec travel (flights, hotels, ground transportation, itineraries) and handle changes quickly and calmly.
• Prepare, submit, and track expense reports for the GM, ensuring timely and accurate reconciliation.
• Support administrative workflows on behalf of the GM and exec team (e.g., reviewing/approving routine requests, coordinating meals/restaurant bookings).
• Manage day-to-day hospitality needs (lunch/coffee orders as required) and support in-office moments tied to client or team engagements.
• Travel with the GM as needed (occasionally), supporting onsite logistics and schedule execution.

Professionalism & Confidentiality

• Represent the GM and Famehouse with kindness, integrity, au