Senior Manager, Clinical Informatics

Job Number: JR105746 Job Title: Senior Manager, Clinical Informatics Job Category: Management Hospital Location: Birchmount Site Job Type: Permanent, Full time Number of Positions: 1 Minimum - Maximum Hourly Rate: $68.58 - $79.504 Hours: Days

Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities. We are home to North America’s largest nephrology program, as well as the designated cardiac care and spine centre for Scarborough and surrounding communities to the east. We are proud to be a community-affiliated teaching site for the University of Toronto and partner with a number of other universities and colleges, helping to train the next generation of health care professionals. SHN is the recipient of the 2021 Excellence in Diversity and Inclusion Award, from the Canadian College of Health Leaders, for our leading edge work on Communities of Inclusion, Inclusion Calendar, Health Equity Certificate Program and much more. We are also proud to be named Canada’s Most Admired Corporate Cultures for 2023 – 2025 and Greater Toronto's Top Employers for 2026. Learn more at shn.ca

Job Description:

Job Summary

The Senior Manager, Clinical Informatics provides operational leadership for the optimization, sustainment, and adoption of SHN’s clinical information systems, with a primary focus on Epic.

Reporting to the Director, Clinical Information Systems, this role leads teams responsible for Epic system configuration, optimization, training, super user enablement, business analysis, and project delivery. The position supports SHN in a post‑implementation, steady‑state environment and ensures alignment with the Digital Services roadmap.

The Senior Manager, Clinical Informatics represents SHN at ENHANCE Ontario (EO) forums and supports the execution of regional initiatives at the local level.

Key Responsibilities

Operational Leadership

• Lead and manage Clinical Informatics staff, including clinical informatics specialists, trainers, coordinators, and students
• Establish and manage operational priorities aligned with organizational strategic priorities and Digital Services roadmaps
• Provide oversight of clinical informatics ticket intake, triage, prioritization, and escalation in partnership with Digital Services and ENHANCE
• Oversee performance management, staff development, and workload planning
• Promote a culture of accountability, service excellence, and continuous improvement

Clinical System Optimization & Epic Build

• Lead workflow optimization initiatives across inpatient, ambulatory, and ancillary domains
• Oversee local Epic build, configuration, testing, and deployment activities
• Ensure system changes are clinically validated and aligned with best practices and regional standards
• Partner with clinical and operational leaders to identify and prioritize optimization opportunities

Training, Adoption & Super User Program

• Provide leadership for end‑user training strategies and refresher education
• Lead and sustain the Clinical Informatics Super User Program
• Monitor system adoption and incorporate feedback into ongoing optimization and training plans

Business Analysis & Clinical Engagement

• Ensure high‑quality clinical and business analysis to support system enhancements
• Translate clinical and operational needs into functional and technical requirements
• Act as a trusted informatics partner to clinical and operational stakeholders

Project Management & Delivery

• Lead Clinical Informatics‑led initiatives from planning through execution
• Partner with the Project Management Office (PMO), Enterprise Transformation Office (ETO) and Digital Services on governance and delivery
• Support effective change management, documentation, and communication

Regional & Provincial Alignment

• Represent SHN at ENHANCE Ontario tables and working groups
• Coordinate local readiness and execution of regional initiatives
• Ensure regional standards and priorities are incorporated into local operations

Qualifications

Required

• Undergraduate degree in a health discipline, informatics, information systems, or a related field
• 5+ years of progressive experience in clinical informatics or healthcare IT
• Demonstrated people management and operational leadership experience
• Hands‑on expe