Deployment Project Coordinator

Be Part of Our Next Chapter  For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!
We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia. Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.

Key member of the North American Deployment Team, the primary function of the Deployment Project Coordinator is the creation and implementation of schedules for installation of Coates Equipment at Quick Service Restaurants. Understanding and catering for incoming demand, installer constraints, customer requirements, support constraints and commercial relationships to balance competing priorities and ultimately controlling costs of the programs of work. This will require a strong technical skillset in planning and toolset development as well as excellent collaboration and communication behaviors. The Deployment Project Coordinator plays a pivotal role in collecting, analyzing, and interpreting data to support data-driven decision-making within the organization.

Responsibilities:

•Build and maintain planning tools / schedules •Understand how to extract data from multiple systems as inputs to the plan and then how to support updating core systems accordingly for the outcomes of the planning engine •Refresh plans on a weekly basis according to updated inputs and priorities •Co-Ordinate Plans with Install partners and ensure supporting business processes are being used to execute the outcomes •Communicate plans with Deployment teams and other accountable stakeholders in a well understood and sustainable method to ensure all stakeholders are able to execute their respective functions •Have a full working knowledge of commercial relationships with our customers and installers to ensure plans are optimized and triggering appropriate commercial outcomes •Work cross functionally to implement change in business processes •Work to execute the S&OP plan, ensuring balance & alignment to demand/supply of HW, deployment resources and installer capacity to execute flawlessly

Qualifications:

•3+ years’ experience in planning and scheduling •In-depth understanding of planning& scheduling practices and toolsets •Exceptional Excel Skills and an understanding of database methods and technology •Salesforce exposure and experience would be a distinct advantage •Detailed Scheduling and planning toolset development and/or implementation experience •ERP Exposure and understanding •Proficiency in data analysis tools and programming languages •Familiarity with data visualization tools (e.g., Tableau, Power BI) is a plus. •Construction industry experience / understanding will help with understanding constraints and underlying cost drivers

Capabilities:

•Exceptional organizational skills, with the ability to meet deadlines •Ability to problem solve and present creative solutions •Excellent written and verbal communication skills •Able to multitask and work independently, with proven leadership & collaboration skills •Strong analytical and problem-solving skills, able to distill large information sets for decision making •Ability to apply time phased approach to business process development •Change capable leader •KPI Driven and able to develop and implement effective KPI’s About Coates
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware