RECEPTIONIST, SR

Salary: $31.25/Hr

Other Forms of Compensation:  

What makes FLIK click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.
 

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

 

 

Job Summary

Joining our team as the Guest Services Coordinator means becoming part of a community of exceptional individuals like yourself. You'll be immersed in an environment where passion for excellence and a shared commitment to delivering superior hospitality to our premier clients are at the core of everything we do. 
As the Guest Services Coordinator, you will coordinate and manage Flex Office reservations and spaces. The ambassador will establish a warm, welcoming and professional atmosphere for all executives and staff members at all times. You will consistently embody an energetic, friendly, and approachable demeanor. You will report to the Conference Services Manager and collaborate with partners and colleagues in different regions. 

 

The Ideal Candidate: 
Will Share our Rapport Values - Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together 
Will understand and implement the 7 Steps to Remarkable Service – Be Ambassadors for our Clients, Take Ownership, Create an Authentic Welcome, Personalize, Go the Extra Mile, Lead the Way, and Leave a Lasting Impression 
Will be Creative, Process-Driven, and Resourceful with a ‘Can-Do’ Attitude 
Will thrive in a Team setting while also capable of independent work 
Will possess Exceptional Attention to Detail and Strong Communication Skills (both written and verbal) 
Is Highly Organized with a Passion for Delivering Excellent Customer Service 
Will have an Outgoing Personality with the Ability to Build Rapport with Key Stakeholders 
Is able to Navigate a Fast-Paced Environment and Manage a Varied Workload Effectively 

 

Essential Job Functions: 
Reception, Hospitality, & Conference Services 
Provide on-site hospitality coverage, including front desk reception and conference center operations, Monday–Friday, 8:30 AM–5:30 PM 
Schedule and coordinate conference rooms and services including Catering, AV, and other services including video conferencing set-up 
Prepare conference rooms prior to meetings, including setting up food and beverages, maintaining supply levels during events, and clearing setups post-meeting 
Serve as Receptionist and hospitality ambassador during special events as needed 
Ensure conference rooms and community areas are maintained in a neat and orderly fashion; stock and maintain supplies in central kitchen and break rooms 
Act as an information hub for guests and visitors, offering guidance on building logistics, local amenities, and transportation 
Monitor daily hoteling desk reservations and ensure efficient space utilization 
Communicate with Flex users and assistants to resolve booking conflicts or clarify reservation discrepancies 
Support last-minute desk requests, serve as the primary point of contact for hoteling issues, and ensure readiness of desks, signage, and cleanliness 

 

Office Services & Facilities Support 

Sort, scan, and distribute incoming mail and courier deliveries (USPS, FedEx, UPS, etc.) 
Collect internal interoffice mail and prepare outgoing shipments, including firm pouch deliveries to domestic/international offices 
Assist with shipping inquiries and tracking missing packages 
Prepare and submit firm pouch deliveries and courier requests, including dropping off outgoing mail 
Perform document reproduction and finishing tasks (collating, binding, stapling, etc.) using in-house equipment or external services 
Maintain mailroom and copy equipment; escalate service needs to the NY Operations Manager as appropriate 
Monitor and restock conference services and general office supplies; coordinate inventory with Office Services 
Manage security-related logistics, including ID badge creation, maintenance workorders, HVAC, building access requests, vendor COIs, and freight elevator scheduling 
Report housekeeping issues including lights out, furniture stains or damage, floors or carpets damage, etc. 

Additional Duties 
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