Digital Strategy Execution Senior Manager

Are you ready to build the future of our company?

About Mercury® Financial

Mercury® Financial is an innovative and growing financial services company with locations in both Austin, TX and Wilmington, DE. Our mission is to help customers build and maintain their financial future by offering them credit cards they can afford and understand. After only a few years, we’ve had great success building a significant credit card program, but we are aiming higher, which means we have lots of challenging problems for you to help us solve. Come onboard, work with some of the most talented individuals who thrive on collaboration and teamwork and help us continue to build something special.

Location 

Mercury® Financial is headquartered in the progressive and entrepreneurial tech hub of Austin, Texas. Our physical location is situated in a beautiful park like setting called the Domain. The Domain's ideal location and exceptional amenities, amazing restaurant selection, convenient parking are all perfect for after work happy hours!

Mercury® Financials' Wilmington, Delaware office is located near the Riverfront. Wilmington is Delaware’s largest city and is the economic engine of the state. The Riverfront combines its rich history with a host of attractions that bring great food, entertainment, and shopping to our city. Based on its convenient location, direct access to I-95, Amtrak and SEPTA, this location allows our employees the flexibility to live in a variety of the surrounding areas.

What it’s like to work here: 

We foster a collaborative and innovative culture where you will be empowered to do your best work. All of our employees bring everything they have to their job and are part of a larger team working towards a greater goal. We do right by our employees, our partners, and our customers.

Role:

The Digital Strategy Execution Senior Manager will develop, optimize, and execute digital strategies within the Collections line of business for our Early and Late-Stage Collections Products. They will lead in the development of the overall strategic direction, operating budget, delivering business objectives for the unit.   

What a day is like:

• Responsible for the transformation of the department to an industry leading collections area that leverages digital first industry leading capabilities in a fintech environment
• Develop collection strategies; help perform and automate an operational process with executive-level visibility
• Apply strategic and analytical thinking to solve complex problems
• Work directly with technology teams to relay business requirements, outline desired results, and develop key success metrics
• Work with multiple operations and technical teams within both our company and partner organizations to define and execute joint technology, marketing, and collections initiatives
• Executes the Early and Late-Stage Collections Products’ strategic direction, operating budget, delivering business objectives and KPI targets for Collections Operations
• Analyze existing strategies for opportunities and present recommendations to leadership
• Design and execute effective digital first multi-channel communication strategies
• Exhibit solid business judgment in making balanced decisions quickly while being well managed
• Build business requirements and manage the delivery of Collections intent through partnership with Product, Tech, Credit Risk, and Legal/Compliance
• Oversees research, development and implementation of new processes, technologies or operating models
• Prepare and give business reviews to the senior management team
• Drafts technical requirements and serve as subject matter expert for Credit Card Servicing

You’re perfect for this role if you: 

  Required

• 5+ years in Collections within the financial industry, preferably in consumer financing
• Bachelor's degree in business, finance, marketing, or a related field 
• Strategic thinker with a track record of developing and executing successful digital first collections strategies
• Strong leadership skills with the ability to influence and collaborate across all levels of the organization
• Experience managing programs across cross-functional teams, building processes, and coordinating release schedules
• Strong analytical, technical and statistical skills.  SAS/SQL experience preferred
• Results-oriented with a focus on achieving measurable outcomes
• Ability to work in a product matrixed environment supporting both Early and Late-Stage Collections products
• Ability to synthesize / analyze diverse information, develop recommendations, and