Communications and Technical Writer Team Lead

Leidos has an opportunity for a Communications and Technical Writer Team Lead supporting the Managed Infrastructure Service Provider (MiSP) contract for the Centers for Medicare & Medicaid Services (CMS). This fully remote position leads a team responsible for developing technical documentation, training materials, and communications that support a large-scale federal IT modernization program. The role works closely with engineers, product teams, and customer stakeholders to deliver clear, accurate, and user-focused content.

The MiSP contract supports CMS's modernization efforts by providing a secure and scalable hosting environment that enables the migration of legacy applications to multi-cloud platforms while supporting the modernization of existing systems. As part of a collaborative, matrixed environment, you will partner with application owners, CMS stakeholders, and cross-functional teams to ensure high-quality communications and documentation that support program objectives and customer needs.

In this role you will:

• Lead a team of technical writers supporting multiple product teams, ensuring balanced workload distribution, timely delivery of high-quality documentation, and escalation of risks or issues as needed.

• Partner with engineers, developers, architects, and subject matter experts to gather, analyze, and synthesize complex technical information into high-quality training materials, technical documentation, and customer communications.

• Serve as the primary technical writing lead, collaborating with customers, clients, program leadership, and cross-contract teams to define project scope, communication strategies, reporting requirements, and documentation priorities.

• Develop and oversee the creation of technical briefs, web articles, training materials, knowledge articles, and technical documentation using Confluence, Jira, Contentful, Microsoft Word, and PowerPoint.

• Champion plain language principles and ensure all written content is accurate, engaging, Section 508 compliant, and aligned with program quality standards.

• Establish documentation priorities, coordinate work assignments across the technical writing team, and monitor deliverables to ensure customer commitments are met.

• Represent the program during customer meetings, technical reviews, presentations, and executive readouts, providing recommendations, documenting decisions, and communicating project status.

• Foster a collaborative, customer-focused environment while mentoring team members and promoting continuous improvement of documentation processes and standards.

• Demonstrate a positive, customer-centric, "can do" attitude while building trusted relationships across engineering, program, and customer organizations.

We are seeking a self-starter and proven leader who is comfortable building relationships across established teams in a complex environment to ensure the delivery of accurate, impactful, and customer-focused technical communications. The ideal candidate is an experienced technical writer with demonstrated leadership experience, exceptional organizational skills, and the ability to drive multiple priorities in a fast-paced environment.

Primary Responsibilities

Under the direction of the Delivery Management Manager, you will:

• Lead collaboration with engineering teams to understand technical architectures, systems, and processes, translating complex technical information into concise, business-focused documentation, training materials, and web content for diverse audiences.

• Write and oversee the development of product, service, and project communications including training briefs, executive presentations, targeted communications, internal portal content, digital newsletters, knowledge articles, FAQs, and technical documentation.

• Review, edit, proofread, and provide quality assurance for documentation produced by the technical writing team to ensure consistency, accuracy, and compliance with established standards.

• Assign and coordinate work across the technical writing team, monitor progress against schedules, and provide regular status updates to program leadership and customers.

• Consult with subject matter experts, engineering teams, project personnel, and customer stakeholders to gather information, validate technical accuracy, and ensure compliance with applicable guidelines and regulations.

• Independently manage documentation efforts through customer review and approval processes while supporting multiple concurrent priorities.

• Ensure all documentation meets editorial standards, government specifications, accessibility require