Client Service Analyst

Join our Client Engagement team as a Client Service Analyst, where you'll play a crucial role in educating and raising awareness among our Commercial & Investment Bank (CIB) clients about our Core and Commerce Center applications. Your focus will be on delivering exceptional service, resolving issues, and driving client satisfaction through effective communication and education. Be part of a dynamic and innovative global organization that offers opportunities for career growth and community involvement.

 

As a Client Service Analyst within JPMorganChase, you will be entrusted with a portfolio of clients, where your primary focus will be to educate them on our applications, address their needs, resolve issues, and ensure their satisfaction. Your role will involve leveraging your knowledge of our products and services to provide solutions, while also identifying opportunities for process improvement. You will collaborate effectively with internal stakeholders, using your influence and presentation skills to drive positive outcomes. Your work will have a direct impact on our team's goals and performance, and you will have the opportunity to grow your skills in areas such as project management, change management, and client education.

 

Job Responsibilities:

• Manage and maintain client relationships by providing prompt and accurate service to an assigned portfolio of clients, ensuring their needs are met and issues are resolved efficiently.
• Educate clients on Core and Commerce Center applications, providing customer service  support and solutions while identifying opportunities for process improvement.
• Collaborate with internal stakeholders to drive mutually beneficial outcomes, using your skills in influence and presentation to effectively communicate and persuade.
• Contribute to project management initiatives, assisting in the planning and execution of projects, and ensuring objectives and desired outcomes are met.
• Develop a basic understanding of new and emerging technologies, and apply this knowledge to enhance client service and operational efficiency.

Required Qualifications, Capabilities, and Skills:

• Baseline knowledge or equivalent expertise in customer service or relationship management, with a focus on educating clients about applications and services.
• Demonstrated ability to establish productive working relationships with internal stakeholders, with a focus on driving mutually beneficial outcomes.
• Experience in using problem-solving techniques to identify and resolve issues, with a focus on improving operational efficiency.
• Familiarity with project management principles, with experience in assisting with the planning and execution of projects.
• Willingness to learn and understand new technologies, with a focus on applying this knowledge to enhance client service and operational efficiency.

Preferred Qualifications, Capabilities, and Skills:

• Utilize conflict management and resolution skills to address and resolve client issues effectively.
• Develop and implement strategies to improve client satisfaction and service delivery.
• Collaborate with cross-functional teams to ensure seamless client service operations

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coac