Director of Engineering - Account, Integrations, Developer Portal

Company Overview

ID.me is a high-growth enterprise software company that simplifies how people prove and share their identity online.  The company empowers people to control their data through a portable and trusted login, which means they don’t need to create a new password when visiting sites that have the ID.me button.  ID.me’s digital identity network has over 117 million registered members, and is used by fourteen federal agencies, agencies in 30 states and over 600 corporations for secure identity proofing and verification.

ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. In addition to helping people control their credentials and data, the company’s “No Identity Left Behind” initiative strives to expand digital access and inclusion for all people. The company offers multiple pathways to identity verification – online self-serve, live video chat agents, and in person.  ID.me is passionate about building a robust identity network that does not compromise access for traditionally underserved groups.

ID.me has received numerous awards including Deloitte’s 2023 Technology Fast 500, Washington Business Journal’s Fastest Growing Companies, Entrepreneur Magazine’s 100 Brilliant Companies and Wall Street Journal’s Startup of the Year finalist.  In recent quarters, ID.me announced it raised $132 million in Series D funding, led by Viking Global Investors with participation from CapitalG, Morgan Stanley Counterpoint, FTV Capital, PSP Growth, Auctus Investment Group, Moonshots Capital, and Scout Ventures. ID.me’s most recent round brings the total investment in ID.me to over $275 million since its founding in 2010.

Overview

ID.me is seeking a Director of Engineering to lead our Account, Integration, and Developer Portal teams, a pivotal role aimed at significantly enhancing the way ID.me users authenticate and manage their data as well as the way customers integrate with ID.me to satisfy diverse use cases. This role is at the heart of our mission to streamline lives with secure, seamless access across online, in-person, and call center channels.

Responsibilities

• Engineering Team leadership: Guide the technical strategy and execution for Account Authentication & Recovery, Account Management & Customer Implementation, Channel Partnerships & Solutions Integrations, and the Developer Portal.
• Innovation and Development: Spearhead the development of cutting-edge solutions for omni-channel authentication, seamless customer integrations, and personalized member experiences.
• Cross-Functional Collaboration: Work closely with Product, Design/UX, Data Science, Fraud Prevention, and Customer Success teams to ensure a cohesive and integrated approach to key product functionality and user experience.
• Scale the Infrastructure: Address the growing needs of our user base and customers by enhancing our GTM capabilities, optimizing integrations, and ensuring system scalability.
• Security and Fraud Prevention: Implement robust fraud protection measures focusing on preventing account takeovers and ensuring data accuracy and security.
• Drive Growth: Support ID.me’s growth by enabling new customer logos and expanding use cases, particularly in the Commercial segment, through innovative solutions.
• Team Building and Leadership: Build, mentor, and lead a high-performing engineering team capable of delivering on ID.me’s strategic goals, fostering a culture of innovation, collaboration, and continuous improvement.

Qualifications

• Experience: Significant leadership experience in engineering within tech companies, with a strong preference for backgrounds in identity management, authentication, or related fields. Proven track record of developing and scaling digital products, particularly in the areas of authentication, security, and customer integration.
• Technical Expertise: Deep understanding of modern authentication technologies, security protocols, and data management practices. Familiarity with cloud technologies, DevOps practices, and agile development methodologies.
• Strategic Vision: Ability to align engineering strategies with business objectives, anticipating future trends, and making data-driven decisions.
• Leadership: Exceptional leadership skills with the ability to inspire, motivate, and drive teams towards achieving ambitious goals. Experience building and scaling engineering teams.
• Communication: Strong communication skills with the ability to engage effectively with cross-functional teams, stakeholders, and customers.
• Education: A bachelor’s degree in Computer Science, Engineering, or a related field. Advanced degrees or certifications in technology or busines