Employment Type:

Part time

Shift:

Description:

At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care.

We are looking for a genuine, friendly, and driven self-starter to join the team at our Karcher Urgent Care Clinic.

  

As a Patient Service Representative, you will play a significant part in creating a great experience for patients and their families! The Patient Service Representative will work in partnership with our physicians and clinical staff to take care of patients’ administrative needs.  You will be responsible for checking in patients for appointments, collecting patient co-pays, answering telephones, taking accurate messages, scheduling appointments, and checking insurance eligibility. You will also need to be comfortable using our electronic medical record (EPIC) to update required information. 

 

Our ideal candidate is friendly, detail-oriented, a quick learner and has a passion for providing a high-quality customer service experience to our patients. He or she will also need to utilize excellent communication skills while communicating with patients and families. The ability to provide superior customer service while utilizing independent decision-making skills will be essential in this position. 

 

POSITION DETAILS:  

This PRN/On Call position will assist with clerical clinic coverage as needed. A typical shift is 12 hours (7:00AM - 7:00PM). Weekday and weekend availability is required for this role. This role will require at least 3 shifts a month (as needed) and more (as available and desired). The position is located at our Karcher Urgent Care Clinic at 11035 Karcher Rd, Nampa, ID 83651.

 

MINIMUM QUALIFICATIONS:  

• High School Diploma or equivalent preferred. 

• Previous customer service experience required. Healthcare experience preferred. Electronic health record (EHR) experience a plus. Medical terminology preferred. 

• Experience with process improvement or lean philosophy preferred. 

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ESSENTIAL FUNCTIONS: 

• Knows, understands, incorporates, and demonstrates the Organization's Mission, Vision, and Values in behaviors, practices, and decisions 

• Protects patients’ rights by maintaining confidentiality of personal and financial information and follows guidelines for HIPPA regulations 

• Maintains operations by following policies and procedures and reports needed changes 

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ADDITIONAL DUTIES: 

• Acknowledges and greets patients immediately, providing a positive customer service experience 

• Registers patients for appointments and completes paperwork 

• Verifies and updates existing patient and insurance information 

• Keeps patient appointments on schedule by notifying provider of patient’s arrival 

• Informs patients immediately of delays, explains why, and the anticipated wait time 

• Collect, record, and communicate to patients their responsible balances for visit, diagnostic testing, supplies, etc. 

• Maintain knowledge of different payer practices and deductibles 

• Assist pa