Specialist, Process Management (Agency Appointment Support Personal Lines)
NationwideAbout the role
The Onboarding Specialist- Agency Appointment Support delivers a best-in-class experience for newly appointed personal lines agencies, serving as a dedicated agency contact during the first 60-90 days. This role owns the onboarding journey end-to-end, ensuring agencies are set up for success and positioned to achieve early production goals.
Key responsibilities include:
Lead the onboarding experience from appointment through graduation, ensuring a smooth and efficient transition
Partner closely with territory managers and underwriting team to drive engagement and align on appetite and expectations
Deliver virtual training on core platforms (Agent Center, PolicyCenter) and educating agents on coverages, discounts, and processes
Ensure agencies are fully established across all systems and equipped to quote and bind successfully
Monitor agency quoting and binding activity to track progress, identify gaps, and provide proactive support
Act as a trusted advisor to agencies, reinforcing Nationwide’s value and strengthening early relationships
Re-engage existing agents with performance gaps, providing guidance and support to help them reach their full potential.
What we’re looking for:
A highly service-oriented professional who thrives on creating exceptional partner experiences
Strong training and facilitation skills, with confidence delivering virtual instruction
Comfort working directly with external agents and influencing without authority
Ability to manage multiple priorities independently while maintaining accuracy and quality
A proactive, solutions-focused mindset with a focus on continuous improvement
Preferred experience in personal lines insurance and agency systems, including familiarity with quoting and binding workflows, coverages, and underwriting principles
This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program.
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Job Description Summary
Are you process focused and detail oriented? Do you thrive in a busy, engaging work environment? If so, we want to know more about you!As a Specialist, you'll work on complex business and/or system process analysis, design, implementation and operations. We'll count on you to competently analyze existing processes, procedures and methods to ensure and promote effective business and systems operations through standardization, improvement, simplification or discontinuance. In addition, you'll have opportunities to create process change by integrating new processes with existing ones.
Job Description
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