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The Senior Learning Design Professional uses instructional design, cognitive psychology and adult learning theory to determine the appropriate solution to a knowledge or performance gap. The Senior Learning Design Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

The Senior Learning Design Professional will analyze learning needs and partner with subject matter experts to provide input for curriculum content, ensuring materials are current, valid, and relevant to training needs. Additionally, the person in this role analyzes, organizes, and designs effective learning solutions and is responsible for performance assessments to measure training effectiveness.

 

Primary Responsibilities

• Design and develop learning solutions for both new hires and existing associates to support role-based organizational needs
• Conduct needs analysis and use findings to develop learning solutions targeted to meet specific audience needs
• Use a disciplined instructional design approach to create meaningful, memorable learning experiences
• Select appropriate learning activities and methods to achieve objectives, and build those activities into a meaningful sequence
• Selects appropriate media for delivery (instructor-led training, E-learning, virtual, blended learning, etc.) to ensure learning needs are effectively and efficiently met
• Create high quality solutions that are creative, engaging, instructionally sound, complete, and accurately convey learning concepts
• Identify and validate content to be used in learning materials based on input from Operational business partners, such as subject matter experts or key performers
• Evaluate the success of learning solutions in terms of learning outcomes in collaboration with Operational metrics, performance change and business impact; identify trends and patterns in data
• Prepare facilitator support materials (i.e. power point slides, leader/facilitator guides, learning activities, evaluation tools, etc.) and collaborate with others to ensure effective delivery and engaging learning experiences
• Maintain curriculum content and agendas.
• Establish learning development timelines, milestones and regularly communicate progress
• Respond to curriculum/content feedback

Use your skills to make an impact
 

Required Qualifications

• Minimum 3 years of learning design experience with adult learners
• Minimum 2 years of experience in a consumer facing role
• Working experience and technical skills in Articulate 360 (Storyline/Rise)
• Progressive business experience with a focus on eLearning strategies and adult learning theories
• Excellent writing, grammatical and verbal communication skills
• Strong emotional intelligence and organizational skills with the ability to be flexible in a very fluid and fast-paced environment with changing processes and multiple priorities
• Strong attention to detail and analytical skills
• Experience with Microsoft Office products and/or similar tools to include PowerPoint, Excel, Word, Outlook, and Teams

Work-At-Home Requirements

• At minimum, a download speed of 25 mbps and an upload speed of 10 mbps is recommended; wireless, wired cable or DSL connection is suggested
• Satellite, cellular and microwave connection can be used only if approved by leadership
• Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
• Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Preferred Qualifications

• Minimum 3 years of experience in Medicaid/Medicare/Provider business lines or contact center
• Minimum 5 years in contact center learning and development for Fortune top 100 organization
• Minimum 4 years of experience developing curriculum content, eLearning programs and virtual learning solutions
• Project management experience and/or PMP certification
• Bachelor’s degree in Learning and Performance, Education, Communications, Performance Consulting, Industrial/Organizational Development, Humana Resources, or related field
• Proficiency designing virtual Instructor-led training
• Experience developing and managing courses in an LMS (Learning Management System)
• Prior experience with measuring learning solutions and tying to performan