Business Analyst (Global Supply Chain)

Job Summary

The Business Analyst (BA) – Global Order Fulfillment (OF) plays a critical role in advancing operational excellence across the Quote-to-Cash and fulfillment lifecycle. This role partners closely with IT, Supply Chain, Purchasing, Logistics, Order Management, and Contract Manufacturers to translate operational needs into system capabilities, drive cross-functional alignment, and support enterprise-wide transformation initiatives.

 

The ideal candidate brings hands-on Cloud ERP experience (Oracle Cloud ERP strongly preferred), strong analytical skills, and the ability to lead requirements, testing, and process optimization in a dynamic environment. Experience coordinating small to medium projects or workstreams is highly valued.

Key Responsibilities

Project Leadership & Cross-Functional Collaboration

•  Represent Global Order Fulfillment as the primary functional stakeholder in all project meetings, clearly communicating requirements, risks, and business impacts.
•  Develop comprehensive business requirements documentation that captures process needs, system interactions, and functional specifications at the project level.
•  Act as the single point of contact for IT and Project Management, ensuring timely clarification, alignment, and decision-making.
•  Lead the development and execution of User Acceptance Test (UAT) plans, including test scenarios, acceptance criteria, and results validation.
•  Facilitate collaboration across Order Management, IT, Purchasing, Logistics, and other partner teams to support successful project delivery.
• ·Support leadership in clarifying ownership for Contract Manufacturer (CM)-related testing and configurations as responsibilities evolve.
•  Provide formal OF sign-off on project deliverables, readiness assessments, and go-live approvals.

Quote-to-Cash (QTC) & New Product Introduction (NPI) Testing

•  Represent OF in testing and validation activities for new product introductions, ensuring the complete QTC lifecycle functions seamlessly.
•  Coordinate with Purchasing to ensure that recipes and sourcing configurations are accurately reflected in Blanket Purchase Agreements (BPAs) within the test environment.
•  Partner with Contract Manufacturers to verify model configuration accuracy based on OF-provided specifications.
•  Validate end-to-end test execution and provide final OF approval for NPI-related system changes.

Change Request Governance

•  Document clear, complete business requirements for change requests and enhancements, partnering with cross-functional teams to ensure alignment.
•  Support leadership in prioritizing change requests based on business value, operational impact, and strategic need.
•  Review feasibility and design options with IT BSAs and Architects to ensure alignment with system strategy and technical standards.
•  Collaborate with global SMEs to ensure process continuity and standardization across regions and operational sites.
•  Evaluate each request for ROI, complexity, customization needs, and downstream impacts to inform decision-making.

Root Cause Analysis & Issue Resolution

•  Lead detailed root cause analysis for ongoing defects or issues affecting the OF queue or downstream processes.
•  Coordinate cross-functional troubleshooting with IT, Order Management, Planning, Logistics, and other impacted teams.
•  Ensure corrective actions are tracked, implemented, and validated to prevent recurrence.

ServiceNow Quarterly Release Management

•  Lead OF’s participation in quarterly ServiceNow upgrades, including planning, execution, and regression testing.
•  Ensure all OF workflows, automations, and case management processes are fully validated prior to release deployment.

Quarter-End Close Support (Quarterly)

•  Partner with stakeholders to conduct quarter-end practice runs, validating order volumes, system behavior, and data integrity.
•  Support the first and subsequent open/close cycles by monitoring performance, addressing issues, and ensuring accurate order processing until the quarter is closed.

Job Requirements

•  Bachelor’s degree in Business, Supply Chain, Information Systems, Industrial Engineering, or related field.
•  3–6+ years of experience in Business Systems Analysis, Operations, or Supply-Chain-related functions.
•  Strong, hands-on experience with Cloud ERP systems (Oracle Cloud ERP preferred; SAP/IBP or other ATP tool also valuable).
•  Solid understanding of Order-to-Cash, Order Fulfillment, and Supply Chain operational processes.
•  Experience developing requirements, testing plans, process flows, and documentation.
•  Strong analytical skills with prof