Customer Service Representative

Job Description:

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• Answers phones, schedules customers and assists customers with any/all inquiries.
• Provides customer services relating to sales, sales promotions, installations and communications.
• Takes incoming and makes outbound calls, processes credit cards, offers service plans, schedules appointments, processes refunds.
• Manages all data entry including but not limited to utilization of emails, text messages and other communicative tools to help efficiently route manpower and other resources throughout the days.
• Makes outbound customer phone calls in limited situations typically when following up on permits and inspections as well as rescheduling services for customers.
• Ensures that good customer relations are maintained, and that customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws.
• Follows location initiatives and proactively informs and educates customers.
• Makes recommendations and in some cases develops improvement plans in response to customer surveys.
• Follows all company policies and procedures, including but not limited to safety.

• Other duties as assigned.

Airtron is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.