Marine Field Service Technician III, eControls

 About the Voith Group

The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, paper, raw materials and transport & automotive. Founded in 1867, the company today has around 22,000 employees, sales of € 5.2 billion and locations in over 60 countries worldwide and is thus one of the larger family-owned companies in Europe.

Voith Turbo is hiring for:

Marine Field Service Technician III, eControls
Remote, USA

 

Interested to learn about Voith? Check out our video "Voith Careers" on YouTube.

 

Reasons you’ll love working here: 

• Flexibility with Work/Life Balance 
• Competitive Compensation and Benefits Package 
• 401K with generous company match 
• Climate-Neutral Footprint Worldwide 
• Tuition reimbursement 

 

 

Summary:

The incumbent in this job works as the sole Voith representative in front of customers. A mindset of customer satisfaction, quality service and safety first are required. The incumbent creates a long term trustful relationship with customers where the technical solutions are provided to meet customer business needs. 

Responsibilities

• Examine, Inspect, troubleshoot, disassemble, reassemble, overhaul and perform general maintenance on all Voith Marine Electronic control systems, including but not limited to Voith Schneider Propeller, Voith Inline Thruster/Propulsor, linear jets. 
• Analyze engineering design schematics, characteristics, operation and performance of electrical generation and distribution electronics networks of proposed/installed control systems for Voith propulsion equipped vessels, as well as the feasibility of integration and performance with existing control systems developed by Voith.
• Assist with the installation/integration of Voith’s new control and electro-hydraulic actuators equipment to existing vessels.
• Coordinate with the commissioning team and assist with subject matter experts from other Voith teams to support on-site commissioning as required.
• Prepare service and commissioning reports, meeting reports, installation and O&M procedures, as well as test reports for electrical control systems.
• Assist with the development and refining of Voith Schneider Propeller control systems
• Perform dock trials and sea trials upon completion of service work.
• Execute and lead task with great level of Safety standards.
• Provide supervisory assistance during commissioning, preventative maintenance, emergency repairs and troubleshooting services for Voith products in shipboard use.
• Act as the project manager of the entire job in order to secure the service timeline.
• Provide customer support to operators via in person, phone and/or email.
• Work as part of product group team to achieve/exceed service objectives.
• Provide service support for direct sales force.
• Complete special projects as assigned by the Service Manager.
• Some international travel outside of North America.
• Promote after-sales business, as upgrades, maintenance programs.

Qualifications: 

• Significant marine electronic controls experience.
• Significant marine mechanical knowledge/experience is a plus.
• Shipboard or Maritime experience.
• Ability to assume supervisory role of mechanical projects and direct assistance.
• Strong organizational skills to prioritize multiple tasks.
• Good written and oral communication skills; ability to clearly and concisely relay information to customers in writing (Service Reports) and phone conversations.
• Ability to build and maintain successful working relationships with customers.
• 24/7 days per week availability.
• Confident decision maker.
• USCG – United States Coast Guard License preferred.
• Ability to read and understand technical manuals and drawings.
• Minimum of Two year college/technical school degree.
• At least five years of experience working in the Marine Industry.
• Instructor/trainer experience is a plus.
• Fully fluent in English with very good communication skills.  Knowledge of Spanish is a plus.
• Good knowledge of MS-Office 

 

Physical Requirements:

• Prolonged periods standing and performing repetitive tasks.