Manager, REMS Advisor

Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

Job Summary:

This remote, field-based position is responsible for delivering best-in-class education and support for healthcare professionals. Leveraging data-driven insights, the role proactively engages with healthcare professionals to address educational needs, minimize administrative burden, and prevent patient access barriers related to REMS program requirements. Travel for this position will be required.

Responsibilities include, but are not limited to the following:

Education, Data Analysis, Outreach, and Stakeholder Engagement

• Facilitate education for healthcare professionals, including virtual tutorials and on-demand training, to ensure clear understanding of REMS program requirements and REMS portal navigation.

• Generate, analyze, and report healthcare professional certification trends and track overdue tasks to identify educational opportunities and proactively support compliance with the REMS program requirements.

• Reach out to healthcare professionals to address compliance issues, provide solutions, and share best practices for workflow improvement.

• Assist REMS Advisors in other territories, when feasible, to promote balanced workload across the team and ensure that all business needs are consistently met distribution across team members.

• Collaborate with cross-functional teams to address healthcare professionals’ inquiries regarding specific patient cases and to enhance their understanding of REMS program requirements

• Collect and analyze healthcare professional and patient feedback on REMS program processes, materials, and technologies; share actionable insights with leadership and relevant teams to optimize processes and REMS program requirements where feasible.

• Conduct regular review meetings with leadership to keep them informed and report on customer experience, program activities, and improvement opportunities.

• Partner with internal stakeholders (including patient advocacy, sales, training, and marketing teams) to gather insights and enhance program effectiveness.

• Identify and collaborate with REMS Advisor leadership, REMS Strategy and REMS IT to recommend technology enhancements to reduce administrative burden and facilitate more efficient processes for stakeholders.

• Rapidly identify, address and track stakeholder trends and complaints; propose practical solutions to improve experiences and outcomes.

• Deliver feedback on REMS system improvements and analytics tracking to inform ongoing technology development and business practices.

• Demonstrate understanding of and adherence to HIPAA regulations and company policies when handling Protected Health Information (PHI), ensuring patient confidentiality and data privacy at all times.

Additional Tasks

• Participate in User Acceptance Testing for REMS systems to ensure business functions support both internal and external stakeholders.

• Document all customer interactions using internal databases and team reporting tools.

• Maintain thorough understanding of applicable regulations and industry trends related to program implementation.

• Stay current on departmental operations, including SOPs, work practices, and technologies.

• Represent the department as a subject matter expert at industry meetings, FDA Inspections, BMS Audits and Investigations across all REMS programs  

• Generate and maintain reports on activities, outcomes, and trends; provide scheduled and ad-hoc reports to leadership as needed.

• Mentor and support new team members to promote onboarding and ongoing developmen