Director, Experience Research & Insights - Healthcare

Company Description

Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value.

Job Description

The successful candidate will plan and execute research projects that will lead to innovative and high quality experiences for our clients’ customers and stakeholders. This role will lead and oversee all phases of research in the Healthcare/Biogenics space for the purposes of formulating strategy, experience models e.g., persona/archetypes and journeys, discovering opportunities, defining requirements, and assessing designs.

Responsibilities:

• Plan and execute concept and usability tests and agile testing programs. Prototyping skills (aka knowledge of InVision, UX Pin, Sketch, etc.) is a plus!
• Plan and execute other types of qualitative research, including in-person and remote interviews, ethnographies, focus groups, participatory design sessions, diary studies, etc. Ability to plan and execute quantitative studies (surveys) is a plus!
• Analyze research data and create outputs such as user requirements, consumer journeys, personas and other conceptual frameworks to describe the end-user experience.
• Communicate research findings in a clear, concise and visual way.
• Work collaboratively/cross-functionally with other researchers, designers and strategists to determine research-based recommendations.
• Present research findings and recommendations to team members and clients.
• Be a strong advocate for the customer/end user in meetings, working sessions and workshops with team members and client.
• Manage key tracks of work in accordance with established budget, work plans and quality standards.
• Help develop strong working relationships with clients in business and IT roles.

Qualifications

Experience Guidelines:

• 10+ years of experience executing research projects in the areas of design research, service design, digital design, digital product innovation, ecommerce, web-based application design or experience strategy.
• Experience and expertise in Biogenics/Healthcare 
• Solid understanding of digital trends, business models and technologies.
• Strong analytical, communications and organizational skills with an ability to thrive in a fast-paced deadline-driven environment.
• Excellent oral and written communication skills including the ability to create and deliver clear, powerful and concise presentations/proposals
• Ability to plan and manage time and resources, establish priorities and meet goals.
• Exposure to design thinking, service design, product innovation and /or have a design (UX, industrial, product, human factors) background is a plus.
• Flexibility to speak with team members across all functions, and is able to passionately communicate research implications to multi-functional teams
• Familiarity and experience with key online research platforms is a plus (for example, DScout, Validately, UserTesting.com, etc.)

High proficiency in Word, Excel, PowerPoint

Additional Information

Pay Range: $160,000 - $230,000

The range shown represents a grouping of relevant ranges currently in use at Publicis Sapient. Actual range for this position may differ, depending on location and specific skillset required for the work itself.

As part of our dedication to an inclusive and diverse workforce, Publicis Sapient is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at hiring@publicissapient.com or you may call us at +1-617-621-0200.