Staff Product Manager, SaaS Platform

Company Description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Job Description

The SaaS platform is the foundation for the Square monetization engine. The platform team is responsible for building capabilities to support different pricing and billing models, payment collection and optimization for Square SaaS products, as well as integrations with our go-to-market (GTM) channels. As the Staff Product Manager — SaaS Platform, you will be responsible for understanding Square business and seller needs, and developing strategy and roadmap to meet them. 

You will report to the Product Lead for the Subscriptions team as you partner with Engineering, Design, Marketing, Analytics, as well as other product and platform teams across Square to create simple and remarkable subscription experiences for our sellers. 

You will: 

• Work with senior leadership to help define strategy and inform prioritization. 

• Use feedback from sellers, developers, and product and GTM teams to build a scalable and reliable platform. 

• Guide the creation of reusable platform solutions that are delightful, scalable, and remarkable

• Manage the entire product development lifecycle from ideation, to planning, and execution.

• Collaborate with engineers, product marketers, analysts, designers, and writers to build remarkable product experiences for developers, sellers, and buyers.

• Define, build, and track key performance metrics to measure success and identify new opportunities to iterate.

Qualifications

• 7+ years of product management experience, 8+ years of professional experience. 

• Experience in building platform products - including working on API-based products; experience in payments, billing, and subscription management is a plus. 

• Demonstrated success launching and scaling products with thoughtful user and developer experiences.

• Strong customer empathy and experience shaping product direction and execution based on customer needs.

• Comfort working with data to understand performance and drive strategic decisions.

• Experience driving alignment and outcomes in a complex organization

• Passion for our purpose of economic empowerment and helping sellers succeed.

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $180,000 - USD $270,000
Zone B: USD $171,000 - USD $256,600
Zone C: USD $162,000 - USD $243,000
Zone D: USD $153,000 - USD $229,600

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Full-time employee benefits include the following:

• Healthcare coverage (Medical, Vision and Dental insurance)
• Health Savings Account and Flexible Spending Account
• Retirement Plans including company match 
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
• Paid parental and caregiving leave
• Paid time off