Vice President, Production Services Application Support II

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of “Production Services Application Support” to join our “Wealth Services Platform – Environment & Production Services” team. This role is in Jersey City, NJ. 

In this role, you’ll make an impact in the following ways: 

• Experienced IT professional with proven record of Application monitoring, support, troubleshooting, and post-implementation review
• Respond to, diagnose, and resolve service disruptions
• Work closely with developers on continuous integration / continuous delivery solutions
• Conduct root cause analysis for complex production issues
• Should be willing to work evenings and weekends
• Monitor and review the incoming alerts from automated monitoring systems or applications and work on resolution.
• Respond to helpdesk queries and ensure that all service requests are addressed and resolved within SLAs.
• Participate in PTO CAB meetings and review the changes.
• Maintain the run books, SLA, Application recovery documents up to date.
• Follow the standard procedure to escalate incidents to the appropriate teams for resolution.
• Lead investigations, resolutions, root cause analysis for incidents/problems and engage the required groups including Infrastructure Support and Application Development teams (as needed).
• Identify new opportunities to streamline and improve recovery solutions.
• Identify repeatable manual tasks and lead efforts to automate.
• Support regulatory compliance or audit support activities as needed.
• Participated in Disaster recovery / Data Center Rotation activity as per the schedule
• Provide knowledge and training to new support personnel.

To be successful in this role, we’re seeking the following: 

• Bachelor's degree in computer science or a related discipline, or equivalent work experience required; advanced degree is beneficial. 8-10 years of diverse experience in multiple areas of information technology required; experience in the securities or financial services industry is a plus.
• Hands on experience in providing application support (L1/L2 level support).
• Programming Language – C#, JAVA, Python. Focus on maintaining programs and analyzing current processing for help desk inquiries as well as determining issue fixes.
• Database: Oracle & MS SQL
• UI: JavaScript, CSS, HTML, Angular
• Cloud: AWS
• Big Data: Apache Hadoop
• Operating System: Linux and Windows server
• Database: Oracle, MS SQL
• SCHEDULER: Control-M 
• MIDDLEWARE: MQ SERIES & Kafka
• Source Code Repository: GIT Source
• File Transfer: FTP, sFTP, Connect:Direct (formerly NDM), WinSCP
• Monitoring Tool: AppDynamics, Splunk, Moogsoft, Cloudprober, Prometheus, ThousandEyes 
• Office workflow automation: Service NOW
• Methodology: Agile and Scrum framework

At BNY, our culture speaks for itself, check out the latest BNY news at:

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Here’s a few of our recent awards: 

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC,