Manager, Platform E-Commerce

Manager, Platform E-commerce 

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.

About the Role

CHANEL is looking for an E-commerce Platform Manager to join our Digital team in New York City. This is a hybrid position requiring on-site presence.

This data driven manager will help increase the engagement of US users on chanel.com and Chanel applications to elevate client experience and brand image while growing the revenue for our divisions and E-Commerce business. The Manager, Platform Ecommerce will be responsible for managing the requirements gathering workshops for new ecommerce projects, writing the functional requirements and project managing until go live of the feature.   Keeping a close look at the engagement post go live and providing ideas to enhance the feature will be critical.  This leader is responsible for the full life cycle of the project from the digital side. Additionally, the Manager, Platform Ecommerce, will closely partner with the different digital pillars to support any initiatives ecommerce related. The ideal candidate will have a minimum of 5 years of experience in a similar role, passionate about ecommerce innovation and project management with experience in successful launches of ecommerce features.

What impact you can create at CHANEL:

As a Manager, platform Ecommerce, you will bring your digital expertise to help shape and define new Ecommerce features, participating in the project management until go live on chanel.com and other touchpoints.

Project Ideation & Management

• Performing competitor analysis and ideation to help pitch CHANEL leadership on new projects and/or to help guide new project requirements
• Support functional discovery to obtain a deep understanding of relevant business area(s) by using variety of techniques such as interviews, workshops, surveys, site visits, and storyboards, etc.

• Partner with divisions, and any other relevant teams, to make sure projects are well scoped, gathering all the mandatory requirements from the impacted teams.

• Follow-up autonomously on the status of the project, finding creative ways, if needed, to respect the initial committed planning (MVP approach- Minimum Viable Product)
• Set up the necessary meetings to guide the projects, involving global and local partners.
• Raise alerts to management if any aspect of the project leads to delays or non-respect of the initial requirements
• PowerPoint presentation skills and ability to story tell through facilitation, presentation and visual imagery

Existing Features Follow Up

• Gather data regarding the existing ecommerce features on the platform and provide propositions to improve/ increase their usage based on your data analysis
• If and once validated, you will make sure these improvements come to life within the yearly roadmap/ cadence requests

Site Incident Management

• Support the Group Director, Platform Experience Owner to coordinate the required Digital stakeholders in circumstances of incidents impacting the platform
• Partner with Technology teams to explain the business impacts and help take the relevant action depending on the incident
• Run monthly reporting of the platform stability, improving it if needed, to bring awareness to leadership on the key information

Roadmap and Cadences

• Assist the team with the annual road mapping process by continually researching innovations that could match the business needs and objectives
• Perform competitor analysis to help pitch the digital leadership on new projects/ to help guide new project requirements
• Help navigate and influence global and local partners

What you will bring to the team:

• Strong Project and Product Management experience, working in an agile methodology in a digital ecommerce environment
• Ability to work both autonomously and collaboratively understanding how and when to involve various levels of leadership and management, if situation requires 
• Excellent communication and relationship building skills, fostering relationships with multiple parties, beyond project related agendas, to drive continuous dialog around digital innovation
• Highly organized, detail oriented and holistically minded, responsible for continuously updating stakeholders to ensure proper flow of information
• Ownership and accountability, responsible for escalating on situations