Customer Service Advisor - Polish Market

Teleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420,000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.

At Teleperformance, we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment.

Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work and Top Employer), is seeking a Customer Service Advisor for our Polish market.

Responsibilities

• Handle incoming calls and provide excellent customer service
• Assist customers with inquiries, issues, and complaints
• Provide accurate and timely information
• Follow company guidelines and procedures
• Work effectively as part of a team

Requirements

• Polish: C2 level
• Good fluency in English
• Previous customer service experience preferred
• Excellent communication skills
• Ability to work night shift hours
• Strong problem-solving skills
• Ability to work effectively in a team environment

Benefits

What we offer

• 38.5 hours/week. Day schedules between 9:00 am to 7:00 pm, from Monday to Sunday
• Salary: €18.756 gross/year - Temporary contract
• Individual career paths to grow within the project
• We are one of the world's largest provider of contact center services
• Engage in an excellent work environment and team building activities.
• Dynamic and international environment