Director, Partner Acceleration, Gen AI

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

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Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:

The world of work is one of the most pressing issues that business leaders face today and, as the defining enterprise platform of the 21st century, ServiceNow is poised to be the platform of choice to tackle this critical imperative. But we will not do it without a robust partner ecosystem leading partner offerings and solutions and that’s exactly where this role comes into play. The Gen AI Lead will join our Partner Acceleration team and the Alliance & Channel Ecosystem (ACE) team that is at the forefront of driving ServiceNow’s growth to $15B and beyond. 

The Partner Acceleration team has set a goal to drive profitable revenue through the identification and monetization of breakthrough Offerings with our broader partner ecosystem.  Director, Partner Acceleration, Gen AI is an exciting role and accountable for collaboratively developing NOW’s partner GTM strategy for GEN AI and 5 industry areas industries (TMT, FS, Healthcare, MFG, Public Sector), activation of partners, ownership of partner heat-map by geo/segment, assisting with partner engagement for Product Line ‘use cases’, ‘Gen AI Product’ roadmaps, TAM and Partner IP monetization scenarios with specific focus on development of new joint GTM business and commercial models with designated partners (System Integrators & ISVs) that will scale to accelerate NOW growth to $15B+.

 At a business level, you will be working with ServiceNow stakeholders to create and execute against our Industry personas and business imperatives. As a result, the successful candidate will possess GTM skills to run a cross-industry GTM motion with SI Partners, program management skills, ability to drive measurable outcomes with the partner ecosystem, and should have a track record of demonstrated cross functional exec collaboration in a high-profile consulting/services/software organization that required securing consensus on key initiatives & priorities against targeted outcomes in a complex global high growth company. This individual will also need to be adept at internalizing the Global ACE mission & transformational op model principles to enable & accelerate NOW growth. 

 Primary focus: 

•    Help identify, ideate, cultivate, monetize, and scale Industry focused partner offerings that fundamentally transform the world of work.  We classify partner Offerings as opportunities for a partner’s thought leadership IP to be coupled with the ServiceNow platform to create something net new to drive implementation or managed service revenue for partners and license revenue for ServiceNow.

•    Work closely and collaboratively with global & regional ACE staff and extended staff members to cross functionally align and vertically operationalize and localize the ACE global operating model principles, initiatives and programs leveraging the following three global-geo op model tenets.

•    Partner Segmentation/Coverage, GTM Alignment & Governance, as well as a consistent & predictable Joint GTM Engagement approach.

Additional Responsibilities:

•    Drive measurable outcomes with the partner ecosystem through prioritized industry Offerings, specifically offerings that