Regional Manager - Affordable Housing

Description

ACC is seeking an experienced Regional Manager to oversee a diverse portfolio of properties across Southern Wisconsin and Northern Illinois, including communities in Fort Atkinson, Jefferson, and Whitewater (WI), as well as Decatur, Elburn, Elgin, Oswego, and Yorkville (IL). This portfolio includes a mix of Section 8, LIHTC, RD, and market-rate units, spanning both multifamily and senior housing. Experience with affordable housing programs is required, and this role will directly manage and support Community Managers, and their teams to ensure operational excellence, compliance, and strong team performance. The ideal candidate will bring proven leadership skills, in-depth program knowledge, and a willingness to travel. A company vehicle is provided, along with business mileage reimbursement. 

 ACC offers competitive pay, benefits (medical, dental, vision, STD/LTD/Life), 401K, paid time off, company vehicle & bonus opportunity!

Essential Duties

Leadership:

• Provide leadership and mentoring to the communities and on-site staff, promoting the values and brand of the company.
• Create and maintain a professional environment, leading by example.
• Provide hands on training and communicate the daily workflow and procedures of the company while exploring ideas and ways that work best for each staff personnel.
• Promote a positive and uplifting working relationship and environment that encircles the company culture and business ethics.
• Encourage new ideas, autonomy, and to think outside of the box to challenge individual growth and career driven goals.
• Establish metric driven expectations for on-site personnel and monitor progress on a regular basis.
• Hold on-site managers accountable for the performance and overall operations of the property.
• Coach on-site managers on how to develop and effectively supervise their staff personnel.
• Develop and evaluate performance enhancement plans for management, leasing, and maintenance.
• Collaborate with Human Resources and management team on recruitment and staffing needs.
• Interview and proactively take part in the hiring process to build an effective and successful team.
• Generate and oversee the onboarding and training plan for all new hires and current employees for continued learning.
• Enforce strong resident relations while continuing to enact company and community policies.
• Participate in the development and implementation of company policies and procedures and ensure compliance through portfolio.

Finance:

• Identify opportunities to increase revenue and to maximize net operating income.
• Collaborate and create with management the annual budget allowances for the following year using past metrics and spend to identify needs and areas of improvement.
• Monitor budget variances and evaluate the need for change.
• Monitor and be aware of purchase orders and invoices above the on-site managers approval threshold.

Maintenance & General Operations:

• Review and understand all agreements established and ensure all properties are adhering and in accordance with such agreements.
• Analyze needs for capital improvements and availability of funds on hand.
• Review bids and scope of work environment for improvements. Approve or deny appropriately. Establish and maintain expectations of general and preventative maintenance and review progress routinely.
• Work with management to ensure service contracts are current and in place as needed.
• Evaluate properties for curb appeal and overall look of the property for improvements or upgrades as needed.
• Ensure properties comply to all required health and safety regulations, including not limited to OSHA, local municipality and fire codes/etc.
• Maintain a current working knowledge and adhere to the Fair Housing laws, its policies and practices, in accordance with ACC Management Group policies and procedures.

Customer Relations:

• Coach and lead on-site managers and staff personnel on how to provide positive residence experiences and exceptional customer service.
• Work with on-site managers to resolve complex resident concerns and complaints.
• Maintain relationships with all vendors, suppliers, and professional servicing the company and/or property.

Marketing:

• Make recommendations and assist with marketing efforts to ensure effective and creative strategy implementations across the assigned properties.

Office:

• Complete all assigned reports and/or projects to the Regional Director and management by the required