Description

Summary:

Responsible for shaping and executing strategies to maintain and enhance the value of our portfolio, including managing a portfolio of highly valued accounts, aimed at ensuring their sustained engagement and profitability.  Additionally responsible for fostering client loyalty and growth through excellent operational support, service delivery, and product consultation ensuring client needs are met or exceeded.

Duties and Responsibilities:

• Be the day-to-day contact for mid-market to large enterprise clients with the goal of increasing their satisfaction, loyalty, revenue, and profitability. 
• Engage regularly with assigned clients and become a trusted advisor to their business. 
• Address client issues promptly, working collaboratively with internal and external teams to resolve any escalations.
• Ensure a strong understanding of your clients’ needs and products we offer, in order to cross-sell products and services to clients within your assigned portfolio. 
• Elevate customer value by introducing cutting-edge technology solutions. 
• Keep clients informed on industry trends, regulatory changes, and compliance requirements.
• Help clients be PCI Compliant and understand impacts associated with “spring” and “fall” card brand releases.
• Handle contract negotiations upon renewal, ensuring competitive pricing and terms.
• Deliver quarterly updates to management on performance metrics and strategic insights.
• Cultivate and maintain robust relationships with client executives, bankers, and product managers, serving as a trusted advisor.
• Forge productive relationships across the organization to ensure the delivery of superior products and services.
• Take proactive measures to mitigate risks and resolve issues that could impact both the company and client interests.  
• Perform other duties as assigned.

Basic Qualifications:

• Bachelor’s Degree
• 10+ years of merchant services industry experience in customer service, sales, implementations, relationship management, and/or project management.
• Deep understanding of industry standards, including credit card processing and transactions, along with the operational support landscape.
• Familiarity with Card Brand rules.
• Proven ability in building relationships, sales, and professional maturity suitable for a business environment.
• Experience in solution selling, capable of aligning client needs with suitable products or services.
• Excellent communication and interpersonal skills, capable of effectively interacting with clients and internal stakeholders.
• Strong team player with effective conflict resolution, interpersonal, and management skills.
• Thorough knowledge of various software programs including Word and Excel, Salesforce, and the ability to quickly learn additional systems/software.

Preferred Qualifications:

• Demonstrated ability to present to senior executives.
• Willingness to travel as needed.
• Persuasive communication skills, with a knack for sales messaging.
• Track record of surpassing sales and account management objectives.
• Outstanding ability to forge and maintain trust with key stakeholders.
• Competent in troubleshooting and strategic thinking to overcome obstacles and achieve objectives.

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Yes

Workplace Type:

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds:  in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Compensation Range:

$70,000 - $140,000 Annual Salary

The compensation range represents the low and high end of the base compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors i