Staff Escalation DevOps Engineer

About Zscaler

Serving thousands of enterprise customers around the world including 45% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. 

Our Engineering team built the world’s largest cloud security platform from the ground up, and we keep building. With more than 100 patents and big plans for enhancing services and increasing our global footprint, the team has made us and our multitenant architecture today's cloud security leader, with more than 65 million users in 185 countries. Bring your vision and passion to our team of cloud architects, software engineers, security experts, and more who are enabling organizations worldwide to harness speed and agility with a cloud-first strategy.

As a Staff Escalation DevOps Engineer within the Shared Platform Services team, you will be instrumental in taking the Zscaler Client Connector Cloud service to the next level in terms of Reliability, Availability and Scalability.  This is a hybrid role, reporting in the San Jose, CA office 3 days a week. Reporting to the Sr. Manager, Software Engineering QA, you'll be responsible for: 

• Owning and resolving escalated cloud incidents end-to-end, including impact analysis, debugging, implementing solutions, and communicating with stakeholders
• Collaborating with development, security, and operations to design and implement code/configuration fixes for complex system issues
• Monitoring system health, performance, and security via PagerDuty; enhance alerting to meet SLOs
• Building diagnostic tools, dashboards, and documentation to enable faster, more effective incident resolution across the team
• Leading production service ownership and supportability by deploying critical fixes, making key deployment decisions, responding to high-pressure off-hours events, and contributing positively to team culture

What We're Looking for (Minimum Qualifications) 

• Expert troubleshooting, debugging, and root-cause analysis for complex, high-priority incidents, with 5+ years of live production triage using CPU/memory profilers to diagnose resource exhaustion
• Strong hands-on skills in Python, Bash, and Java; cloud platforms (GCP, AWS, Azure); and IaC/configuration tools (Terraform, Ansible), with experience deploying production releases to GCP and data centers via CI/CD
• Ability to write complex MySQL queries and generate business reports
• Experience with authentication protocols such as SAML and OAuth
• Solid networking fundamentals (TCP/IP, UDP, ICMP) and debugging with Postman and packet captures; proficient with monitoring/alerting tools (Grafana, Klodfuse) and building dashboards for key service metrics

 

What Will Make You Stand Out (Preferred Qualifications) 

• Experience developing applications with Java, REST APIs, MySQL, and jQuery
• Bachelor’s degree in Computer Science or Computer Engineering (or related field); MS in CS/CE preferred

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Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.

Base Pay Range$129,500—$185,000 USD

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our emplo