Customer Success Manager

LivePerson (NASDAQ:LPSN) is a Conversational AI company creating digital experiences that are Curiously Human. Every person is unique, and our technology makes it possible for companies, including leading brands like HSBC, Orange, and GM Financial, to treat their audiences that way at scale. Nearly a billion conversational interactions are powered by our Conversational Cloud each month.

You’ll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you’re someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself. 

The Customer Success Manager will report directly into our Director of Customer Success. 

 

You will: 

• Manage onboarding experience to new customers and actively foster the success of a portfolio of assigned customers.
• Monitor usage and product adoption, proactively contact clients upon low usage and deliver coaching to improve their utilization and adoption of new channels while developing a fool-proof success plan to ensure organization adoption and expansion of our product.
• Responsible for retention and closing renewal business, meeting or exceeding your quota.
• Build and conduct Executive Business Reviews with executive leadership in your customer base
• Establish and grow relationships with leaders and decision makers to serve as a trusted consultant with customers to optimize their digital engagement strategy.
• Understand and adapt to LivePerson's ongoing product and technology developments.
• Manage multiple cross-product opportunities and projects.

 

 

You have:

• 2+ years experience in B2B customer relationships at a high-tech company in a SaaS environment
• Experience developing strategies on assigned accounts to fully bring to bear technology solutions.
• Lead projects from conception to closure, and have experience using internal resources to get things done.
• Empathy - you know how to actively listen in order to understand root cause of issues and how to identify solutions that meet the customer's needs
• Obsesses over the customer.
• Ability to think and act independently.
• Proactive and wants to understand the process.

 

Benefits: 

The salary range for this role will be between $90,000 to $115,000 and split is 80/20. Final compensation will be determined by a variety of factors, including, but not limited to, your location, skills, experience, education, and/or certifications. During the phone screening, the recruiter will provide the location-specific salary range for this role. Regardless of your personal situation or where you are in the world, LivePerson offers comprehensive and great benefits programs to meet your needs:

• Health: medical, mental, dental, and vision
• Time away: vacation, dependent care, holidays, wellness days, and more
• Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
• Family: parental leave, maternity support, fertility services
• Development: tuition reimbursement, native AI learning
• Additional: WFH support, 24/7 access to professional counselors, voluntary ins. coverage, exclusive perks and discounts

 

Why you’ll love working here:

 

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces. 

 

Belonging at LivePerson

 

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also cons