Senior People Business Partner

Job Description

Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help loving, responsible pet owners budget and care for their pets. At Trupanion, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.

Position Summary:

Trupanion is seeking a Senior People Business Partner to join our skilled and passionate People Operations team! In this role, you will be aligned with specific departments (business units) and play both a strategic talent partner and people relations manager role. This role entails tackling the most pressing talent opportunities and challenges at a strategic level and rolling up your sleeves to successfully partner with business leaders and their leadership team to create value for the business and our team members. You will collaborate with People Operations peers (Total Rewards, Talent Acquisition, Learning & Development, HR Operations) to support a growing team of US and International (primarily in Canada, UK, Germany) team members throughout their journey at Trupanion.

We are looking for a thoughtful and strategic partner who can facilitate leader and team member engagement and success through trusted relationships, coaching, and problem solving. You will ensure concerns and conflicts are managed in a manner consistent with our mission and values. You will actively support a culture of authenticity, transparency, accountability, inclusivity, and a love of pets.

This position is open to candidates in the Seattle area. You will have a hybrid remote/in-office schedule where you will work from our casual, pet-friendly office at least 3 days a week.

What you will do:

• Build and maintain trusting and effective relationships with team members and leaders by addressing their most urgent needs.
• Provide inclusive thought leadership on organizational and people related strategy and execution; align support and people solutions to achieve business objectives and act as a liaison between the business and People Operations to ensure HR services and solutions are aligned with internal client needs.
• Understand the business priorities and strategy and identify opportunities to increase alignment with the strategy by helping business leaders identify, prioritize and build organizational capabilities, behaviors, structures and processes.
• Lead talent reviews and drive the creation and management of development plans for the department with a focus on enhancing the quality of leaders and managers, building skills and capabilities of the workforce to ensure succession bench strength.
• Diagnose gaps and deploy actions to resolve gaps, including organization redesign, process change, coaching and training.
• Use data to measure success: analyze trends and propose actions and solutions to further support business objectives, workforce planning, and succession management.
• Review key business performance targets and their related talent implications with business leaders.
• Identify and drive the sharing of best practices across functions to facilitate continuous improvement, including with People Business Partner team.
• Coach senior leaders to improve leadership abilities, relationships among teams/individuals and interpersonal communications, as well as deliver effective verbal and written (performance warnings) performance feedback to develop team members and improve performance.
• Partner with Learning & Development team to create and implement appropriate employee training and manage its delivery.
• Foster strong employee engagement and retention by keeping a pulse on engagement through interactions in the business and by leading the assessment of engagement surveys results/comments and driving action planning to improve the Trupanion experience for team members and drive business results.
• Lead people relations including managing and resolving sensitive and confidential investigations within the departments you support.
• Provide expert advice and coaching to team members directly, as appropriate.
• Partner with Leave of Absence Specialist as needed to ensure LOAs and accommodation requests are managed appropriately and in accordance with company and legal requirements.
• Ensure Trupanion policies and practices are compliant with HR employment and SOX regulations and procedures; keep up to date with employment law in various countries, ensuring policies are reviewed and updated regularly.
• Lead and manage various projects and initiatives from conception to execution.

Experience you have:

• Bachelor’s degree – concentrations in business, human resources, or other related fields OR equivalent expe