Senior Business Operations Analyst

Honor exists to expand the world’s capacity to care.

We’re combining high tech with high-touch to deliver better home care for aging adults, better jobs for Care Professionals, and entirely new offerings to support the aging journey, at scale. 

Founded in 2014, and now a Series E funded “Unicorn” valued at over $1B, Honor leads the world’s largest home care network with the most advanced care platform. Our August 2021 acquisition of Home Instead has created a global company that’s revolutionizing how society cares for older adults, their families, and Care Professionals.

The Honor Care Platform combines local care and the most advanced technology to bring the highest quality care to more aging adults. 

Grow at Honor as part of a united team where everyone shows up authentically, shares ideas bravely, and solves complex problems! 

About the Work:

We're looking for a Senior Business Operations Analyst to be part of our Platform Economics team which plays a critical role in our Care Operations organization.

Responsibilities

• Use advanced analytical skills to interpret and analyze data related to Honor Care Professionals’ wages, partner pricing and revenue shares.
• Generate insights and provide recommendations for annual refresh of market pricing and wages enabling Honor to be the employer of choice for Care Professionals and creating value for our partners while optimizing for Honor’s growth and margin goals.
• Project manage various workflows in the annual market price and wage refresh; craft and deliver recommendations to the cross-functional stakeholders; build materials utilized to facilitate price and wage changes across the platform. 
• Own Go-To-Market economic modeling, including build out of revenue share forecasting models used in sales process
• Regularly evaluate pricing and wage strategies and make recommendations to adapt strategy to changes in the home care marketplace.
• Define, develop, and implement key performance metrics, reports, and dashboards to effectively manage, drive and support our price and wage process and goals.
• Partner with cross-functional teams by providing them with insights to improve our processes and/or product.
• Support Honor margin modeling and analytics, including annual budget exercise and price/ wage forecasting. 
• Complete other analytical work, as needed, to support the Business Operations team and company.

About you:

This role may be a great fit if you’re an analytical thinker who obsesses about the details. You live and breathe data, but you also know that the numbers don’t always tell the full story. You dive into any challenge that’s thrown your way.

To succeed in the role, you’ll need:

• 3+ years of working experience in a business operations and strategy role at a high-growth startup, in management consulting, investment banking or in a similar, fast-paced environment.
• B.A./B.S. degree in technical or business fields
• The ability to think strategically with exceptional quantitative and qualitative analytical skills
• Proven record of crafting and delivering data-driven insights and actionable recommendations to inform strategic decision making, solving skills and ability create stories from data to influence decisions
• Advanced skills in working with Google sheets/Excel and BI tools (Looker, Tableau, etc); SQL experience preferred
• Skilled at cross-functional project management, including communicating and presenting analytics to cross-functional leaders 
• Accomplished at rigorously prioritizing competing asks, tasks and projects; obsessively organized and detail oriented
• Strong execution skills, ability to consistently meet timelines, exceed expectations and operate from a sense of urgency through ambiguity or changing business needs
• A sincere, collaborative, and empathetic personality characterized by a strong inclination to be part of a team of doers
• The ability to drive scalable analyses through scripting language such as R & Python preferred
• The ability to read and analyze various financial statements, such as P&Ls, and drive insights and opportunities

Our range reflects the hiring range for this position.  We use national average to determine pay as we are a remote first company.  Individual pay is based on a number of factors including qualifications, skills, experience, education, and training.

Base pay is just a part of our total rewards program.  Honor offers equity and 401K with up to a 4% match.  We provide medical, dental and vision coverage including zero cost plans for employees.  Short Term Disability, Long Term Disability and Life Insurance ar