Head of Outbound Sales (SMB)

Join Proton and build a better internet where privacy is the default

Proton is one of Europe’s fastest growing scale-ups, serving more than 100 million users around the world. Since the launch of our first service – Proton Mail – in 2014 by scientists who met at CERN, Proton now provides an ecosystem of well-known services such as Proton VPN, Proton Drive (encrypted file storage), Proton Pass (encrypted password manager) and much more.

Our mission is to build a more ethical and responsible alternative to Big Tech services, with a focus on end-to-end encryption, privacy, open-source and ease-of-use. Our user-first approach has helped Proton grow organically to serve millions of consumers and businesses around the world, with users from organisations including The Guardian, The New York Times and the UN. Proton does not have venture capital investors, is profitable and self-sufficient, and today has over 500 employees representing over 40 nationalities. We're headquartered in Geneva, Switzerland, with additional offices in Zurich, London, Paris, Barcelona, Taipei, Skopje, Vilnius and Prague.

As one of Europe's fastest-growing companies, we offer the chance to tackle complex challenges, influence millions and shape a more equitable internet. We want to create more than just one of the world's most impactful tech companies: we want to create a new internet that serves the interests of all people. We need you, your voice, your ideas and your ambition to make it happen.

 

About the Role

As Proton's Head of Outbound Sales (SMB), you will be a key leader responsible for building, shaping, and executing a comprehensive sales strategy from scratch, covering both inbound and outbound sales. This role is ideal for a seasoned outbound sales leader who is comfortable in a hands-on environment, ready to inspire a team, and prepared to engage directly in operational tasks. Your focus will be on driving scalable sales processes, guiding team performance, and ensuring that all efforts align to accelerate revenue growth and brand visibility in the market.

Key Responsibilities

• Build and Lead an Outbound Sales Team: Establish, grow, and manage a team of outbound sales professionals. Guide team members to achieve ambitious goals through coaching and closing skill gaps while fostering an empowering, collaborative culture.
• Develop Outbound Sales Strategy: Design and implement outbound SMB sales strategies to achieve growth targets. Set clear objectives and actionable plans to drive high-quality leads, ensuring the entire outbound sales funnel operates smoothly and effectively.
• Ownership of Outbound Sales Operations: Take full responsibility for the outbound sales cycle, from target lists to lead generation and qualification, with a particular emphasis on building consistent top-of-funnel inflow and high conversion rates. This includes joining calls, structuring pitch strategies, and providing hands-on support as needed.
• Data-Driven Decision-Making: Track and analyze sales performance metrics, reporting on KPIs, forecasting accurately, and identifying areas for optimization. Use data to pinpoint gaps, support hypothesis testing, and apply insights to improve processes and meet sales targets.
• Cross-Functional Collaboration: Work closely with Marketing, Customer Support, and Product teams to align sales efforts with wider organizational objectives, ensuring effective campaign alignment and utilizing feedback loops to refine strategies and offerings.

Your Profile

• Experience and Expertise: 5+ years of proven outbound sales experience with a track record of leading B2B outbound teams, ideally within a SaaS environment. Experienced in managing the full sales cycle, with a particular strength in outbound sales for small deals (€5,000 - €20,000).
• Hands-On Leadership: Strong hands-on approach with the ability and willingness to support team operations directly, including participating in calls, guiding outbound sales team members in call structures, and conducting feedback sessions to drive continuous improvement.
• Market and Customer Insight: Deep understanding of target markets and audience behavior, especially with non-core systems that require a unique sales approach and positioning.
• Tech-Savvy with Sales Tools: Proficient in CRM systems and othe