Client Relations Specialist

Simply Put, A Great Place to Work

Benesch is a growing, multi-disciplined planning, engineering, and professional services firm. We enhance infrastructure and communities across the country – creating spaces and providing connections in ways that make a difference.

We pride ourselves on being nimble enough to remain responsive to client needs yet large enough to offer exceptional bench strength. As a member of our team, you’ll have an opportunity to draw from those resources when you need them and, likewise, contribute your expertise when you have something to share.

At Benesch, we are looking for candidates with varied backgrounds and worldviews. Diverse ideas come from diverse people, and we are committed to offering an inclusive work environment where everyone feels valued and respected. Statistics show that women and underrepresented groups are less likely to apply for a position if they don’t meet 100% of the qualifications. If this statement resonates with you, don’t be so hard on yourself—apply for the job!

Client Relations Specialist

Benesch’s Baltimore office is seeking a dynamic and highly motivated Client Relations Specialist. As part of our Americans with Disabilities Act Compliance team, you will act as a liaison between Benesch and the Maryland Transit Administration and will play a key role in managing the day-to-day activities of our field staff and client relations. Your expertise and insights will contribute to the development of a safe, accessible, and inclusive transit system in Baltimore.

Location

This position will work out of our Baltimore office on a hybrid work schedule. 

The Impact You Will Have

• Effectively develop and manage work plans, staffing, deadlines, and budgets for multiple complex assignments simultaneously
• Guide, oversee, and coach transit monitors, providing constructive feedback on project participation and overall career development
• Serve as the primary contact for the client on new assignments
• Work products are expected to be high-quality and client ready
• Assist with the scope, schedule, and budget tracking for the project, including providing invoicing support to accounting
• Determine the necessary equipment, materials and resources needed for project assignments
• Work closely with key stakeholders to keep them up to date with the project progress and important developments
• Interview and hire the necessary project workforce and complete the onboarding paperwork per client needs
• Prepare progress reports (weekly and monthly reporting), identifying issues, risks and managing changes
• Ensure team compliance with standards and quality control procedures
• Serve as a contact for the Baltimore office and ensure the site is stocked and equipped (including supplies ordering, incoming and outgoing mail, etc.)
• Collaborate with interdisciplinary teams, including engineers, urban designers, and community stakeholders, to integrate complete streets concepts into transportation infrastructure projects

What You Will Need

• A high school diploma or higher
• Minimum of 6 years of professional experience in customer service, management, or a related field
• Experience working with Maryland Transit Administration preferred
• Strong analytical and problem-solving skills, with the ability to assess complex and time-sensitive challenges and propose effective solutions
• Proficiency in Microsoft Excel and Word
• Excellent written and verbal communication skills, including the ability to present complex information to diverse audiences
• Strong collaboration and project management abilities, with the capacity to work effectively independently as well as with multiple staff members and meet project deadlines

#LI-MF1

The expected compensation range for this position is displayed in accordance with the Maryland Pay Transparency Law. The final agreed-upon compensation is based on numerous factors, including but not limited to individual education, qualifications, prior work experience, and geographic location. The total annual compensation package will consist of a base salary, overtime, and bonuses.

Benefits 

Our benefits package is designed to take care of our employees. Benesch offers a generous paid time benefits plan that increases throughout your career, plus several paid holidays.  Our benefits include medical, dental, and vision benefits. We also include company-paid life insurance, short term, and long-term disability plans. Benesch offers a 401K plan and profit-sharing contributions to the 401K plan. From insurance and retirement plans to our wellness programs, we provide employee benefits that meet your wants and needs.

Maryland Pay Transparency Law$28—<