Customer Service Representative - French Speaking

Job Description

Our Consumer Engagement Center handles over 3 million queries each year across 5 global contact centers from LEGO fans in over 22 different countries. From building tips and advice on the latest sets, to troubleshooting and hunting down rare parts, we cover a huge range of topics, which makes every day totally different!   

Do LEGO sunflowers need direct sunlight? And does a LEGO© bonsai tree need any trimming? If you can keep cool when LEGO® mini figures are losing their heads, then why not join us?   

Come and help us “build” our newest site located in Tempe, Arizona! We’re looking for energized and insightful people to join the Consumer Engagement Center as French Speakers to serve our consumers world-wide!  

Until we permanently open our new LEGO office in Tempe in August of 2025 you will work remotely from your home location in the Phoenix area.  

We will start to work from the office in Tempe, AZ but you will still be able to flex and work from home for up to 2 days each week. Therefore, you need to live within commutable distance to Tempe, AZ (85719) to apply for this exiting role. 

About the role   

This role is for our new North American contact center based in Tempe, AZ. Successful candidates will be supplied with equipment for hybrid working. Training will be in person for 6-weeks. Once complete, as we’re building up our new office space, the role will be remote with occasional in-person engagement opportunities with your teammates in Tempe.   

Our Customer Service Team handles over 3 million queries each year across 5 global contact centers from LEGO fans in over 22 different countries! From building tips and advice on the latest sets, to troubleshooting and tracking down rare parts, we cover a huge range of topics, which makes every day different and unique!  

There are 6-week training programs starting in February and March 2025. The time of these training programs will be 10:00am to 6:00pm MST Monday through Friday but are subject to change. 

Where you’ll spend your time: 

Full-time employees work 5 days a week, Monday - Friday, based on volume. This will go into effect once you have completed the 6-week training program and are ready to work independently. 

Successful candidates must commit to occasional in-person engagement as required. You’ll continue to work remotely until our brand-new office space opens in August of 2025. That is when our hybrid working model will apply meaning that you’ll work three days per week in the office.  

Core Responsibilities   

·                  Respond in a lively, reliable, knowledgeable, and engaging way to inbound consumer contacts your entire shift through phone calls, email, and live chat.   

·                  Read, write, and speak in French at Professional (fluent) working proficiency.

·                  Engage in both verbal and written communication.   

·                  Use technology while helping consumers. Salesforce, the internet, digital knowledge bases, troubleshooting guides, etc. are the tools used on every contact.   

·                  Provide excellent service to each consumer when there is a high volume of contacts.