Regional Manager

Job Details

The Regional Manager Patient Access oversees the patient access operations across multiple facilities within the North Region of Jefferson Health. Ensures the efficient and effective functioning of patient access services, including registration, insurance verification, patient liability collections and customer service. Works closely with departmental leaders, staff members, and other stakeholders to uphold high standards of quality, compliance, and patient satisfaction. Monitors key performance metrics to ensure goals are achieved.

Job Description

The Region Manager will also do the following:

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.

• Provides strategic direction and leadership to the patient access teams within assigned region.

• Recruits, trains, mentors, and supervises departmental leadership staff, fostering a culture of excellence, accountability, and teamwork.

• Oversees all aspects of patient access services, including registration, insurance verification, patient liability collections and customer service.

• Monitors key performance indicators (KPIs) and operational metrics to identify areas for improvement and implement corrective actions as needed. Collaborates with IT and other departments to leverage technology solutions for streamlining processes and enhancing efficiency.

• Champions a patient-centered approach to care, prioritizing empathy, respect, and responsiveness in all patient interactions.

• Appraises staff performance, addresses complaints and resolves issues.

• Implements initiatives to improve access to care, reduce wait times, and streamline the registration process for patients and their families.

• Serves as a liaison between patient access teams and other departments, facilitating communication and collaboration to achieve organizational goals.

• Conducts regular audits and reviews to assess the accuracy and completeness of patient registration and financial data, implementing measures to address any deficiencies.

• Develops and implements policies, procedures, and performance standards to optimize departmental operations and ensure compliance with regulatory requirements.

Education:

Bachelor’s degree in healthcare administration, business administration, or a related field. In lieu of degree, minimum 11 years experience managing staff in patient access, physician practice management, revenue cycle management or healthcare administration. Master's degree and HFMA Certifications preferred.

Experience:

Minimum of 7 years of progressive leadership experience in patient access, physician practice management, revenue cycle management, or healthcare administration.

In-depth Knowledge of healthcare regulations, billing practices, and insurance requirements.

Proficient with Computer and Microsoft Office skills and familiar with healthcare EHR applications i.e. EPIC, Cerner. Proficient in data analysis.

Strong leadership skills with the ability to inspire and motivate a diverse team of professionals.

Requires the use of problem solving and decision-making skills in a variety of complex situations.

Excellent written and oral communication and interpersonal skills.

Salary Range

$60,234.38 to $85,834.95

The actual hiring rate will be determined based on candidate experience, skills and qualifications. This position is not eligible for an annual incentive.

Work Shift

Rotating (United States of America)

Worker Sub Type

Regular

Employee Entity

Kennedy University Hospitals, Inc

Primary Location Address

18 East Laurel Road, Stratford, New Jersey, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research.