Director, Infusion Services

Summary

The Director of Home Infusion Services will lead and manage the home infusion program within Omnicell’s Specialty Pharmacy Services Division. This role requires a dynamic leader with extensive experience in health system home infusion services and an understanding of Specialty Pharmacy. The candidate should also have a deep understanding of the regulatory and compliance associated with Hospital Outpatient Home Infusion. An understanding of the Home Infusion Dispensing System and revenue cycle management. The candidate should also possess leadership skills to be able to communicate and interact with clinicians. The ideal candidate will be a licensed pharmacist with a strong background in clinical operations, patient care, and business management within the home infusion sector.

Essential Functions

• Contribute to the development of a strategic plan for Hospital Home Infusion pharmacy.
• Provide leadership for the Home Infusion program.
• Develop and implement strategic business plans to increase volumes, market share, revenue, clinical quality, service excellence, and staff engagement.
• Perform monthly financial reviews of accounts.
• Oversee and manage infusion centers.
• Evaluate and enhance infusion processes and procedures for efficiency, recommending strategic growth plans.
• Implement billing and collections metrics to boost profitability.
• Optimize resources in billing/collections, inventory management, and information technology.
• Build and lead strong teams by identifying staffing needs, providing training, and fostering high associate engagement.
• Provide direction and support to deliver quality services, focusing on positive patient outcomes and organizational success.
• Set clear goals for the team and ensure access to training, coaching, and feedback. Ensure effective performance management.
• Address escalated complaints and resolve issues.
• Ensure outstanding customer service for all infusion services.
• Ensure compliance with state and federal regulations.
• Perform duties according to established SOPs and company core values in the best interest of clients.
• Perform other duties as assigned.

Education and Experience

Basic Qualifications:

• Doctor of Pharmacy or Bachelor of Pharmacy Degree (Required)
• Pharmacist license current and in good standing (Required)
• 5 years of management or leadership experience in the relevant area (Required)
• Thorough knowledge of hospital outpatient home infusion services (Required)

Preferred Qualifications:

• Extensive experience in leading home infusion programs within health systems.
• Leadership experience in project management, home infusion accreditation, and 340B programs.
• Proven track record of driving growth and strategy implementation.
• Medical billing experience.

Competencies

• Strong leadership skills.
• Strong financial and business acumen.
• Ability to manage multiple projects and tasks simultaneously in a fast-paced environment.
• Ability to build and maintain strong relationships with stakeholders.
• Ability to assess process efficiency and implement improvements.
• Collaborative work style and ability to align teams to achieve corporate goals.
• Adaptability to change and ability to promote new ways of doing things.
• Ability to challenge the status quo and implement best practices.
• Understanding of federal, state, and local laws and regulations applicable to pharmacy practice.
• Proficiency with workflow concepts in retail pharmacy operations.
• Leadership skills including time management, organizational skills, professionalism, effective communication (oral and written), prioritization, delegation, and a friendly, caring demeanor.

Since 1992, Omnicell has been committed to transforming pharmacy care through outcomes-centric innovation designed to optimize clinical and business outcomes across all settings of care. We strive to be the healthcare provider’s most trusted partner by our guiding promise of “Outcomes. Defined and Delivered.”    Our comprehensive portfolio of robotics, smart devices, intelligent software, and expert services is helping healthcare facilities worldwide to improve business and clinical outcomes as they move closer to the industry vision of the Autonomous Pharmacy.  Our guiding principles inform everything we do: 

• As Passionate Transformers, we find a better way to innovate relentlessly. 
• Being Mission Driven, we consistently deliver on our promises. 
• Our Entrepreneurial spiri