Customer Production Support Engineer

Responsibilities

• Perform system installation, Project Management, calibration, retrofit, training and troubleshooting.
• Escalates customer production problem and take ownership of problem until it is resolved.
• Develop relationship with customer ; Work with the customer actively on issue prevention.
• Creates and implements support plan for customer in conjunction with cross functional groups and customer maintenance teams with objectives of reducing equipment downtime and maintenance cost.
• Execute with the various support teams within Teradyne to deliver on Teradyne commitment to customer. This includes all technical resources engaged with account.
• Play an active role in transferring the needed application knowledge from the specifier team into the customer production support team during the release phase.
• Provides technical expertise and value to customers (Hardware and software)and manage internal/external resources, application/production issues activities.
• More senior levels may provide recommendations/inputs into the next generation product development. 

 

Basic Qualifications, Experience, Skills and Education background 

• Degree in electronics engineering or related field.
• Experience in working with customer in the semi test area.
• Has a good working attitude and willingness to work.
• Can work under higher pressure & deal with constant requirement changes.
• Have testing or ATE experience will be a plus.
• Fluent in English is a plus.
• Having experience in handler/prober H/W docking integration will be a plus.

 

Education

• BS/MS degree in electronics engineering or related fields.