Associate Regional Service Manager

Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:

Assistant Regional Service Manager

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material, and data science that change patients’ lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role

As an Assistant Regional Service Manager, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Organizing and structuring service center operations by staffing, training, developing, evaluating, and rewarding service center personnel to ensure high levels of productivity and customer service

• Supporting the recruitment and hiring of team members who align with company culture and contribute to organizational success while minimizing turnover

• Executing territory-wide communications to ensure awareness and understanding of key company, department, location, policy, and procedure updates

• Partnering with territory sales managers and corporate support teams to meet customer needs, proactively manage customer relationships, and provide customer-focused solutions that ensure consistent and reliable field service performance across the assigned territory

• Overseeing the execution of process improvements to achieve organizational objectives and improve key performance indicator (KPI) targets

• Driving best practice identification, knowledge sharing, team learning, and improved performance across the territory

• Determining local execution plans to deploy resources and manage Solventum’s rental assets and supply inventories in accordance with Solventum quality management protocols, ensuring product availability and reliability across all territory locations to support daily customer demands

• Engaging and empowering team members to provide solutions that drive customer satisfaction and improve the customer experience

• Performing annual employee competency validations through on-site visits and travel with employees while serving customers and patients

• Managing the service center fleet vehicle program to ensure appropriate utilization of equipment, sound vehicle safety practices, and execution of general maintenance protocols

• Maintaining knowledge of local, state, and federal regulatory requirements and ensuring a fully compliant distribution network through adherence to internal policies, procedures, and external regulatory requirements

• Ensuring a safe, orderly, and clean working environment across all territory locations

Company Vehicle

This position requires driving a company vehicle, which will require pre-employment and ongoing review of motor vehicle history for candidates who are offered and hired for this position.

Your Skills and Expertise

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• Bachelor’s Degree or higher from an accredited institution and four (4) years of experience managing diverse teams across multiple locations