Claims Reviewer - Senior (Team Lead)

Copperhead is seeking multiple Claims Reviewers - Senior (Team Leads) for a potential contract to support disaster relief.

This position involves receiving, evaluating, and processing claims for compensatory damages for injuries resulting from the Hermit's Peak/Calf Canyon fires. The role requires meticulous attention to detail and adherence to FEMA guidelines. Claims Reviewers - Senior (Team Lead) will objectively review, investigate, process, evaluate third-party claims and supervise a team of claims reviewers. .

Specific responsibilities include but are not limited to:

• Manage a team using clear and effective communication.
• Ability to workload manage team members, ability to provide technical advisement to team members,
• Ability to address and escalate all personal issues.
• Provide technical assistance and expertise in support of the Hermit's Peak/Calf Canyon Claims Office (Claims Office), by receiving, evaluating, and processing claims for compensatory damages for injuries from the Hermit's Peak/Calf Canyon Fire.
• Communicate directly with claimants and/or claimant representatives to expedite claim processing, as requested by FEMA Navigators.
• Collaborate with local, state, and federal officials to identify eligible response, recovery, and mitigation activities.
• Advise clients on FEMA Public Assistance policy and documentation requirements.
• Prepare project damage descriptions, scope of work, and supporting documentation.
• Conduct site assessments in the field and prepare project documentation and cost estimates as required.

Candidates are not required to be local in Sante Fe, NM but they must be willing to support on-site on a 6-10 shift schedule for 90-days at a time.

Travel, lodging and per diem are provided.

This position is contingent on contract award.

Work Environment:

• Moderate noise (i.e. business office with computers, phone and printers) and /or occasional Loud noise (airfield, large equipment).

• Ability to sit at a computer terminal for an extended period of time.

Physical Demands:

• While performing the responsibilities of the job, the employee is required to sit, stand, talk, and hear.
• Employee is often required to sit and use their hands and fingers to operate a computer.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel:

• 50%+ / Frequent travel.

Copperhead, an operating firm of Command Holdings, a Pequot company, is a tribally-owned firm providing management consulting services to U.S. government agencies.

Pursuant to PL 93-638, as amended, preference will be given to qualified Native Americans and spouses in all phases of employment.

At Copperhead , our employees are the embodiment of our success as a firm. Our team is comprised of a tenacious group of professionals located across the globe. It includes military veterans and spouses of active duty troops, former federal employees, policy experts, academics, attorneys, and technical and business experts, all of whom share a strong work ethic and the skills to succeed in both collaborative and independent environments. Copperhead is invested in the long-term success of both our clients and colleagues for the right reasons. Our dedication to putting good government into practice is underpinned by a merit-based culture that measures success by productivity and credibility.

Copperhead will provide reasonable accommodations to applicants who are unable to utilize our online application system due to a disability. Please send your request to the Human Resources Team.

Copperhead is committed to equal employment opportunity based on merit. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, sex, disability, protected veteran status, or any other basis protected by applicable federal, state, or local law, and in accordance with EO 14173 and Federal Employment Laws: Equal Employment Opportunity and Employee Polygraph Protection Act. 

Copperhead's Affirmative Action Program is available to any employee or applicant for employment for inspection upon request, to the extent required by federal regulations. The Affirmative Action Program can be accessed during normal business hours by making an appointment with the Human Resources Team.

Requirements

Basic Qualifications