Senior Manager, EMEA Benefits Operations

Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

The Senior Manager, EMEA Benefits Operations plays a pivotal role in overseeing and managing the delivery of a diverse range of benefits to BMS employees across 24 markets in Europe and Middle East. Essential for providing leadership in benefit operations with their team, instilling a continuous improvement mindset, and having an excellent project management skillset.

Focus on data-driven analytics, leveraging data insights and metrics to identify opportunities for process streamlining and automation.

Requires fostering effective stakeholder management and communication skills to build relationships with cross-functional teams both regionally and globally, ensuring excellent customer experience for our employees.

Key Responsibilities:

• Provide Benefits subject matter expertise to the team, providing clear prioritization, assigning tasks and responsibilities, and monitoring outcomes.

• Focus on data metrics to ensure the team delivers on service level agreements and analyze trends that can support opportunities for automation.

• Lead and collaborate on projects to ensure successful outcomes for the region, including benefits open enrollments and country, regional, and global initiatives.

• Seeks opportunities for process improvements and automation in our benefit delivery to our customers.

• Accountable for robust compliance controls in the region’s benefit processes that will support audits and compliance requests.

• Collaborate with the Benefit Governance and Global Benefits Product Design on operationalizing benefit offerings in the region to reduce manual actions and streamlining processes.

• Oversee regional escalations, ensuring stakeholders are kept informed of issues and incidents, and support their Senior Specialist in the resolution.

• Manage the region’s knowledge documents to ensure the team is updating documentation and providing further insight on benefit processes.

• Establish and uphold high-quality standards in benefit operations to ensure exceptional service for our customers

Required Skills:

• Benefit expertise within health, welfare, and retirement programs

• Leadership of a regional team

• Collaboration with and influence multiple stakeholders regionally and globally

• Project Management

• Data-Driven & Analytical Skills, AI user skills

• Vendor Management

• Customer-focus

• Communication and presentation skills in simplifying complex benefit topics

Qualifications & Experience:

• Bachelor’s degree or equivalent

• Experience working with: Workday, ServiceNow and Benefits Enrollment Platforms (Mercer Darwin or other) 

• Language Requirement – English (other languages are a plus)

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If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Compensation Overview: