Scheduled Hours

40

Position Summary

Responsible for the administration of network and system infrastructure. Includes monitoring, moves, adds, changes, incident and service request resolution of the university network and system infrastructure. Serve as an escalation point for Network Operations Center (NOC) staff, software and hardware maintenance, and repair.

This job is a 3rd shift position; Sunday night to Thursday night; hours are 11 pm-7:30 am.

Job Description

Primary Duties & Responsibilities:

• Configures and installs network infrastructure components (routers, switches, firewalls, access points).
• Configures and provision server components (physical/virtual server and software).
• Repairs/replaces failed network and system, fiber or connectivity issue.
• Troubleshoots and resolves network and system incidents.
• Provides off hour support on a rotating schedule.
• Performs change management of system and network infrastructure during maintenance windows.
• Monitors networks and systems.
• Accesses networks and systems to identify and resolve incidents.
• Takes initiative to make and/or suggest improvements or innovations.
• Maintains and updates monitoring infrastructure and automation tools.
• Handles infrastructure and system alerts, appropriate action to classify, prioritize and resolve complex network and system issues.
• Effective communication of incident status and technical issues to stakeholders.
• Collaborates with IT staff for requirement gathering, cross-functional tasks and incidents.
• Responds to customer service requests in a helpful, professional manner.
• Proficient with service management tool ServiceNow to document request and incidents received via a phone and email.
• Properly routes requests/incidents, tracks progress and documents resolution.
• Communicates project/issue status with customers and stakeholders.
• Suggests design and audit changes to appropriate teams and updates documentation.
• Identifies, labels and reports on installed infrastructure.
• Maintains and updates network and system drawings in service management.
• Makes approved changes through proper change management procedures.
• Performs other duties as assigned.

Working Conditions
Job Location/Working Conditions

• Ability to adjust work schedule time for maintenance windows
• Normal office environment

Physical Effort

• Typically sitting at desk or table

Equipment

• Office equipment

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

Associate degree or combination of education and experience may substitute for minimum education.

Certifications:

No specific certification is required for this position.

Work Experience:

Network And Server (2 Years)

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

Washington University seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Preferred Qualifications

Education:

Bachelor's degree

Certifications:

Microsoft Certified System Microsoft Engineer - Microsoft, VMware Certified Advanced Professional (VCAP) - vmware by BROADCOM

Work Experience:

Networking And System (4 Years)

Skills:

Adaptability, Apple Mac OS, Backup Technologies, Cisco Systems IOS, Command Line Interface (CLI), Documentation Standards, Fast-Paced Environments, Hardware Infrastructure, Higher Education Technology, Information Technology (IT) Infrastructure, Linux, Microsoft Windows Server, Multitasking, Operating Systems (OS), Perl Programming, Power Shell Scripting, Python (Programming Language), SAN Technologies, Scripting Languages, Technical Problem-Solving, Technical Projects, Technical Troubleshooting, VMware, Workload Prioritization

Grade

G10-H

Salary Range

$25.47 - $39.49 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individua