Cashier

WKS KRISPY KREME, LLC

Position: Cashier

Brand: Krispy Kreme

Reports To: General Manager

Job Overview

The Cashier / Retail Team Member is responsible for delivering friendly, accurate, and efficient guest service while operating the point-of-sale system and maintaining a clean, welcoming shop environment. This role supports guest satisfaction by ensuring order accuracy, product knowledge, upselling, and adherence to Krispy Kreme brand standards.

Key Responsibilities

Guest Service & Sales

• Greet guests promptly and courteously according to Krispy Kreme standards.
• Take guest orders accurately and efficiently using the POS system.
• Accept payment, process transactions correctly, and provide accurate change.
• Answer guest questions regarding products, pricing, and promotions.
• Engage in suggestive selling and upselling to promote featured items and increase sales.
• Assist guests with carrying large or multiple-item orders.
• Conduct shop tours when requested or assigned.

Product Knowledge & Brand Support

• Maintain knowledge of Krispy Kreme history, products, and current promotions.
• Inspect products for quality and freshness prior to sale.
• Ensure retail display cases are stocked, organized, and visually appealing.

Shop Operations & Communication

• Answer the telephone in a timely manner using Krispy Kreme greeting procedures.
• Utilize maintenance, cash handling, and cleaning logs as required.
• Communicate guest concerns, product needs, or operational issues to leadership.
• Support shop operations during peak periods as needed.
• Perform other duties as assigned.

Cleaning & Sanitation

• Maintain cleanliness of front counter, service areas, and retail displays.
• Clean and sanitize counters, POS areas, menus, and guest-contact surfaces.
• Sweep and mop floors and remove trash.
• Clean restrooms and exterior areas as assigned.
• Perform any other cleaning or side work tasks assigned by management.

Physical Requirements & Work Environment

Physical Activity

• Standing, walking, bending, stooping, twisting, reaching, and grasping.
• Writing, filing documents, and working with POS systems.
• Lifting, carrying, pushing, and pulling objects.
• Communicating with shop team members, guests, and management.
• Use of POS systems and other shop technology, as permitted by applicable state age requirements.

Physical Requirements

• Standing and walking for extended periods during the work shift.
• Lifting and carrying ranges:
• 0–10 lbs: Frequent
• 11–25 lbs: Frequent
• 26–50 lbs: Occasional with assistance
• 51–75 lbs: Seldom; team-lift only
• Pushing and pulling approximately 10–40 lbs of force occasionally.
• Frequent use of hands for cash handling, POS input, and product handling.

Work Environment

• Work performed primarily in guest service and retail areas of the shop.
• Exposure to heat, noise, wet or slippery surfaces, and cleaning chemicals.
• Fast-paced environment with variable schedules, including mornings, nights, weekends, and holidays based on business needs.

Cognitive Demands (ADA/FEHA-Compliant)

• Ability to follow service and cash handling procedures.
• Ability to maintain attention to detail and transaction accuracy.
• Ability to multi-task and adapt in a fast-paced environment.
• Ability to communicate clearly and professionally with guests and team members.
• Ability to maintain regular and predictable attendance.

Requirements

Essential Skills & Experience

• Excellent customer service skills required.
• Excellent communication skills required.
• Strong interpersonal skills required.
• Basic mathematical skills sufficient to handle cash transactions required.
• Basic literacy skills required.
• Ability to pass a pre-employment drug screen and criminal background check.

Non-Essential Skills & Experience

• High school diploma or equivalent preferred.
• Previous retail, cashier, or food service experience preferred.
• Previous job stability preferred.

This document describes the job and its traditional physical,