Front Desk Coordinatooor, Scottsdale

 

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?  

 

There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.  

 

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.  

 

This is a fully onsite role

 

Job Summary:

Establish and maintain presence in the reception area by receiving, directing, and assisting visitors in an efficient, professional manner.  Receive external and internal calls; directing them to appropriate extensions and providing general information and assistance to inquiries as needed.  Register all visitors using the online visitor management system and ensure they adhere to the company’s safety and security standards. Manage site supplies, aid in making conference room reservations, help execute employee events, assist with, or place catering orders and provide any additional administrative support and assistance.

 

Essential Duties and Responsibilities:

• Demonstrate confidence, professionalism, responsiveness, and exceptional customer service.
• Execute opening and closing front desk procedures.
• Process all visitors, vendors, and contractors via building’s online visitor management system applying all company policies and procedures. Make sure host meets their client in a timely manner.
• Ensure safety, security, and confidentiality is always held to the highest standard.
• Manage incoming and outgoing courier service, sort mail and other packages as required.  Prepare various packages for UPS, Fed-Ex or other delivery pick-up as needed.
• Performs clerical duties, such as filing, answering phone calls, and responding to emails in a timely manner.
• Answer facility main phone line, redirecting calls, and or taking detailed messages.
• Maintain office and kitchen supply inventories making purchases to keep minimum stock.
• Re-stock supplies throughout the building/campus in kitchens, conference rooms, other storage areas.
• Assist in the organization and execution of company, site or department events, fundraising, and employee engagement activities.
• Assist with in-house meetings, conference room reservations as needed, catering set up and clean-up and other related activities.
• Keeps and open and collaborative partnership with the Site Sr. Admin. Act as backup to that position.
• Contributes to team efforts by accomplishing related results as needed.
• Other duties as assigned.

 

Basic Qualifications:

• High school degree or higher required.
• 3-5 years’ experience working in a customer service-oriented environment.
• Working knowledge of Microsoft products including but not limited to Outlook, Word, PowerPoint, and Excel.
• SAP, Concur, and SharePoint knowledge a plus.
• Demonstrates strong interpersonal skills with a positive attitude.
• Displays customer service-oriented behavior and is responsive to customer needs in a polished manner.
• Outstanding attention-to-detail and organizational skills
• Strong ability to juggle and prioritize multiple tasks simultaneously.
• Ability to handle stressful situations with poise, understanding, and tact.
• Exemplary use of judgment with a strong ability to maintain a high-level of confidentiality.
• Must be dependable and reliable.
• Ability to work independently with minimal supervision.

Physical and Travel Requirements

• Minimal travel as deemed necessary (i.e., other West AZ sites)
• Office environment  - sedentary role, however, some filing and stocking supplies is required. This would require the ability walk throughout buildings, lift, and bend or stand as necessary.
• Regularly uses hands and fingers to operate objects, office tools, or controls.
• Frequently required to stand, talk, and hear for periods of time.

 

 

 

 

 

 

 

West is an equal opportunity employer and we value div